As the world\'s largest family of luxury hotels, we all take great pride in being genuine ambassadors of InterContinental\xc2\xae Hotels & Resorts.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
At Crowne Plaza\xc2\xae Hotels & Resorts, we embrace the new world of business and understand that modern business travelers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Awarded the Great Place to Work certificate since 2020, our two properties, InterContinental Gen\xc3\xa8ve and Crowne Plaza Geneva are proud to offer an inclusive, supportive and stimulating work environment. Our diverse teams are the secret to our success. We encourage each and every one to develop their potential through internal mobility opportunities, training and on-the-job learning. Please note that the office is based in Dubai, United Arab Emirates.

A little taste of your day-to-day

• Promote Intercontinental Geneva to third party revenue-producing entities, such as, but not limited to, HNWI, royal families, tour operators, travel agents, conference/event organisers and corporate or individual guests from within the region.
• Ensures the prospecting, loyalty enhancement, promotion and sales of rooms, conferences and banquets for GCC segment and applies the hotels\' commercial policy.
• Develops the loyalty, market and conquest plans for the defined targets and according to the markets and intermediaries.
• Implements sales action plans (account plans, account goals, strategy by segment, calendar-action plan).
• Maintains and develops existing markets, anticipates emerging markets and studies the competitive market.
• Based as close as possible to the GCC clientele, works closely with the Director of Sales and the Sales Manager in charge of this segment in Geneva, and regularly visits hotels in Geneva.
• Ensures the processing of important guest requests in a personalized way and formulates proposals adapted to the requests.
• Establishes estimates according to clients\xe2\x80\x99 requests and conducts commercial negotiations.
• Is responsible for negotiation, site inspections and contract signing.
• Maintains high quality contact with key clients.
• Listens attentively to clients, taking note of their reactions, comments, and any reasons for dissatisfaction. Informs the relevant team members to implement necessary changes and restore client satisfaction.
• Enters information into Delphi and Opera (with activity management, notes), coordination of inspection visits, fam trip, etc.).
• Thoroughly records all details about a potential hotel guest, whether for banquets, conferences, or rooms, and communicates this information accordingly.
• Keeps up to date with regards to market trends.
• Knows our offers thoroughly to provide any necessary information to our guests.
• Keeps informed of all events taking place inside and outside the hotel (fairs, conventions, meetings, exhibitions, etc.) and ensures that all employees present are duly informed.
• Promotes the appropriate values and positive behaviors in their service, interactions with colleagues, and superiors. Informs the Management Team of any incident or problem occurring during work hours, especially those they are unable to resolve or which are of significant importance, whether related to work or employees.
• Applies procedures and policies within the hotel and all new procedures according to the management orders and submits new propositions to the Management in order to improve the department efficiency.
• Applies the internal procedures in terms of health, hygiene and safety.
• Applies and enforces environmental good practices in his department, particularly as part of the Green Globe certification (waste sorting, black & white printing, paperless meeting, etc.).
• May be assigned other tasks by superiors as necessary.

What we need from you

• Higher Degree in Hospitality Management and/or Business Administration.
• 5 to 10 years of experience in a similar position within a hotel establishment of the same category (4- or 5- star) and capacity (+200 rooms).
• Fluent French, English and Arabic.
• Excellent computer skills and knowledge of Delphi and Opera.
• Strong relational skills, open-mindedness.
• Excellent observation and listening skills.
• Strong communication and negotiation skills.
• Strong organizational skills, reactivity and rigor.
• Adaptability, flexibility, proactivity. Strong business- and result-orientation
• Sense of discretion and confidentiality.

What you can expect from us

We\xe2\x80\x99ll reward all your hard work with competitive salary and benefits.

Join us and you\xe2\x80\x99ll become part of the global IHG\xc2\xae family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey?
As the world\xe2\x80\x99s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\xe2\x80\x99d like to embrace a world of opportunities, we\xe2\x80\x99d like to welcome you to the world\xe2\x80\x99s most international luxury hotel brand. Let\xe2\x80\x99s Go Further Together.
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.

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