Job Description

About the Studio:
A boutique functional group exercise studio in Dubai is seeking a warm, professional, and highly organised Senior Receptionist to lead the front-of-house experience. The studio values innovation, collaboration, integrity, and inclusivity, and prides itself on providing a supportive and welcoming atmosphere for members and staff alike.
Role Overview:
The Senior Receptionist is the face of the studio, responsible for delivering exceptional customer service, managing client communications, handling sales-related tasks, supporting daily operations, and coordinating with coaches and management.
Key Responsibilities:
Client Experience & Front Desk Operations:
- Welcome members and guests with warmth and professionalism.
- Manage phone, email, and social media inquiries.
- Provide accurate information about memberships, classes, and services.
- Process new member sign-ups, waivers, and onboarding.
- Check clients in for classes or appointments.
- Maintain accurate client records, payments, and attendance logs.
- Update client profiles in the CRM system.
- Coordinate scheduling for classes, assessments, and events.
Lead Management & Sales Support:
- Qualify incoming leads using preset criteria.
- Nurture, track, and follow up with leads daily.
- Promote memberships, packages, and ongoing offers.
- Upsell services such as PT, assessments, and merchandise.
- Manage renewals, cancellations, and freeze requests.
- Process payments and ensure all sales are logged accurately.
Housekeeping & Cafe Support:
- Ensure the studio is clean, tidy, safe, and welcoming.
- Monitor stock levels and oversee restocking of supplies.
- Prepare and serve beverages/snacks when required.
- Assist coaches with class flow and member coordination.
- Troubleshoot basic tech issues (sound system, software, etc.).
- Participate in opening and closing procedures.
Social Media Support:
- Post and engage with comments/messages according to studio guidelines.
Requirements:
- 3-5 years of experience in a gym, fitness studio, or customer-facing environment.
- Strong computer skills (Excel + CRM experience preferred).
- Excellent communication and interpersonal abilities.
- Strong numeracy and organisational skills.
- Ability to multitask in a busy environment.
- Friendly, approachable, and professional demeanour.
- Professional fluency in English (spoken & written).
What's Offered:
- Tax-free monthly salary AED 6 000 (approximately US$ 1 630)
- Employment visa
- Medical insurance
- Uniform provided
- Supportive, community-focused team environment
- Opportunity to contribute to a growing boutique fitness brand

Skills Required