Job Description

Your Tasks
Quality Execution & Enablement

• Act as the senior quality representative, providing on-ground support to execute quality systems, standards, and processes across the MENA region.
• Serve as the regional point of contact for quality operational topics, ensuring alignment with global frameworks and local market needs.
• Support the Regulatory & Quality Manager in translating strategy into effective operational routines, controls, and best practices.

Contract Manufacturing & Suppliers Oversight

• Coordinate and monitor quality activities with contract manufacturers and suppliers to ensure product compliance and adherence to GMP.
• Conduct routine performance reviews, track quality KPIs, and follow up on deviations and improvement plans.

Warehouse, Logistics & Distribution Quality

• Oversee quality practices related to product storage, handling, and transportation
• Investigate deviations found at inbound, damages, temperature excursions, and quality holds, working cross-functionally to close gaps.
• Ensure quality oversight of VAS (value-added services) and rework activities, including relabeling, sleeving, and repackaging, to maintain product integrity and compliance with market requirements.

Quality Management System (QMS) & SOP Deployment

• Maintain and localize SOPs and work instructions in line with global QMS requirements.
• Coordinate QMS maintenance activities and support continuous improvement initiatives.

Complaints & Non-Conformance Handling

• Lead the operational investigation and resolution of customer and consumer complaints, including root cause analysis and CAPA.
• Consolidate complaint data, identify trends, and support the implementation of systemic corrective actions.

Audit & Inspection Readiness

• Act as quality auditor for internal and third-party audits for contract manufacturers, warehouses, packaging suppliers, and distributors in the MENA region.
• Utilize certified lead auditor expertise to plan, execute, and document audits in accordance with ISO/GMP/GDP standards.
• Assess compliance against Beiersdorf's QMS and requirements, identifying gaps and recommending practical corrective actions.
• Follow up on audit findings to ensure timely and effective closure of CAPAs.

Training & Capability Building

• Facilitate training sessions and knowledge sharing on key quality topics
• Serve as a mentor to junior quality team members and partners, fostering hands-on learning and best practice adoption.

Continuous Improvement & Metrics

• Monitor quality KPIs and escalate recurring issues or gaps
• Contribute to local improvement projects and quality culture initiatives in coordination with cross-functional teams.

Your Profile

• Bachelor's degree in Pharmacy, Chemistry, Biology, Engineering, or a related scientific field.
• Certified Lead Auditor (ISO 9001 or equivalent) is required; additional certifications are a plus
• 5-8 years of experience in Quality Management within the FMCG, cosmetics, or detergents
• Proven track record in:

• Managing quality operations in contract manufacturing environments.
• Overseeing logistics, warehousing, and rework/VAS activities.
• Leading or supporting audits.
• Implementing and maintaining QMS frameworks and SOPs.
• Investigating and resolving consumer and customer complaints.

At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values - CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.