The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.


Position Summary: As an integral IHI team member, the Quality Data Manager will be responsible for the development of quality improvement data capture, data driven reporting and analytical solutions across IHI's work in Qatar. This includes the development of interactive reporting and dashboards to deliver operational and management information for quality improvement and monitoring, planning and decision making. This role requires expert design and development of data collection applications, datasets and information requirements, together with complex analysis, interpretation and presentation/reporting of the resulting information, with a particular focus on advice to senior managers and clinicians. It requires both technical (database design & administration, report and dashboard creation) and analytical skills.

This is a full-time position that may be fully remote (work from home) if your time zone aligns with Qatar (note that occasional travel to Qatar is required).
Position Responsibilities:

• Design, develop and continuously improve a suite of reporting solutions utilizing a variety of programs
• Serve as the expert to develop and support interactive reports and Dashboards; manage and plan the development, delivery and support of a suite of Dashboards across the organization, providing interactive access to near-real time data which can be used to analyze, manage, plan and monitor quality improvement activities and performance
• Actively remain abreast of latest technologies and software; advise senior management of the possibilities and benefits of implementing new technologies
• Develop relationships with other areas to collaborate on existing and new developments, sharing knowledge and skills where possible
• Deliver presentations to senior management across the organization on a regular basis to advise and demonstrate the latest developments
• Provide the analytical and information requirements for the Operational Units. Initially, this may require significant development, working closely with senior managers and clinicians to determine specific needs and ongoing requirements in line with priorities
• Develop and report quality improvement management information working in partnership with relevant stakeholders. This will require analysis and reporting of performance against specific targets.
• Ensure that all information provided is subject to professional quality standards and presented to a high standard using case studies, tables and graphical format as appropriate and interpreted in context.
• Design and produce bespoke data collection tools, requiring programming skills to enable clinicians to record data that is not routinely collected elsewhere, and which provide real time feedback to clinicians on their improvement activities.
• Develop and maintain procedural guideline documentation to ensure standardization of working practices.
• Undertake continuing professional development through research, self-learning, online training and attendance at events, ensuring that technical knowledge is kept up to date.
• Provide training and education of staff to support their improved understanding and use of Measurement for Improvement.
• Provide advice/ practical assistance to peer analysts regarding efficient handling and analysis of data.
• Provide specialist statistical advice, within their area of expertise, ensuring that complex statistics are explained to non-statistical professionals in an understandable way to allow informed decision making. Be an advocate for improvement methodologies and maintaining specialist knowledge of Measurement for Improvement
• Have responsibility for liaising with key stakeholders to develop and agree to the specification of customer requirements, providing advice and guidance on information and analytical matters; exploring alternative solutions and more complex analyses; providing information in a format which is relevant to the customer.

Position Knowledge, Skills, and Abilities:

• Strong customer awareness/focus with the ability to negotiate and influence change at all levels
• Expert knowledge of MS Office software in particular spreadsheets, databases and PowerBI or equivalent
• Proven applied knowledge of statistical methods e.g. measures, ratios, deviations, correlation, confidence tests.
• Proven IT skills in an analytical capacity i.e. a good working knowledge of advanced statistical software and the ability to master new software packages quickly.
• Proven IT skills in a technical capacity and the ability to master new software packages quickly and effectively.
• Proven presentation skills.
• Good organizational, listening and excellent oral and written communication skills are essential with the ability to interpret analysis and disseminate results effectively to users.
• Ability to work under pressure and to deadlines
• Excellent organizational and time management skills
• Sound team leadership skills
• Ability to manage workload and prioritize demands/deadlines.
• Ability to approach problems in a logical and innovative way and propose solutions.
• Ability to work effectively alone and as part of a team.
• Flexible approach to the requirements of the job.
• A level of comprehension of the English language is necessary to perform this role effectively.
• Knowledge of the Data Protection Act, IT Security, Internet and email policies

Position Qualifications:

• Relevant Bachelor's degree required; advanced degree preferred
• Must have at least seven years' experience working in a team within a complex, professional environment
• Experience in the use of Business Analysis Tools
• Extensive experience and knowledge of healthcare data
• Extensive experience of complex data analysis using a variety of different reporting tools
• Extensive experience creating complex SQL queries to retrieve information from corporate data warehouse
• A minimum of 6 years of practical experience of Statistical Process Control and Run Charts and their application to quality improvement
• Project management experience

Specific Project(s): This role will support IHI's work in Qatar, specifically: Hamad Medical Corporation (HMC), a government-owned corporation, is the main health care provider for the state of Qatar, delivering at least 80 percent of the country's secondary and tertiary care. Employing approximately 24,000 staff, HMC consists of a network of eleven hospitals, a national ambulance service, and home health care service on which a major proportion of Qatar's population - citizens, expatriate workers and their dependents, and visitors and tourists - rely for medical care, including emergency care. HMC is the first health care provider in the region to have its hospitals reaccredited by the Joint Commission International. IHI is partnering with HMC to support five central activities: strategic guidance and will building, the annual Middle East Forum on Quality and Safety in Healthcare, leading patient safety and quality improvement initiatives, testing and implementing methods to increase efficiency and value, and dissemination. The goal of this work is to create a sustainable and reusable infrastructure for health and health care improvement within Hamad Medical Corporation, Hamad Healthcare Quality Institute and a network of safer hospitals across Qatar with markedly increased ability to improve.
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, full medical coverage, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.
IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.