Job Description

Job Purpose

• Ensure maximum tenant satisfaction in all operational properties (and 3rd parties when required) through the effective management of handover and fit-outs, customer service, tenant relations, and on-site operational management functions.
• Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the Department to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude.
• Undertake the management of properties and ensure strong tenant relations.
• Conduct the handover from Design & Delivery to Commercial.
• Perform the development and implementation of site opening plans for all segments.
• Coordinate with Sustainability to incorporate sustainability initiatives in properties.
• Perform the inspection and oversight of all properties and resolution of any identified issues.
• Ensure resolution of tenant requests and complaints.
• Conduct the handover of property to tenants and fit-outs of commercial and retail space.
• Ensure effective resolution of all tenant requests and complaints in call Center, and coordinate with Sales & Leasing for sales and leasing enquiries.
• Manage process of rent collection for residential, commercial and retail tenants and oversee renewal of contracts in the case of similar terms (mainly for residential units).
• Ensure management of property events and community facilities (e.g. gym, common rooms).
• Coordinate with Marketing for advertising and events in properties.
• Provide input into asset strategy and design and delivery phases in coordination with Commercial.
• Manage all cultural projects and museums (if operation is not transferred to QMA).

Requirements
Qualification:

• Bachelor's degree in business administration/management, or equivalent is required.
• Large site/multisite experience of Grade A Sites.
• Must have new site opening experience.
• Mixed Use experience is highly desirable/preferably in GCC.
• Track record and experience of PM with a focus on revenue generation, tenant/customer relationship management.
• Extensive experience in management of properties.
• Excellent client relation skills.
• Strong conflict resolution/ management skills.
• Strong communication and interpersonal skills.

Job Type: Full-time