Ensure maximum tenant satisfaction in all operational properties (and 3rd parties when required) through the effective management of handover and fit-outs, customer service, tenant relations, and on-site operational management functions.
Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the Department to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude.
Undertake the management of properties and ensure strong tenant relations.
Conduct the handover from Design & Delivery to Commercial.
Perform the development and implementation of site opening plans for all segments.
Coordinate with Sustainability to incorporate sustainability initiatives in properties.
Perform the inspection and oversight of all properties and resolution of any identified issues.
Ensure resolution of tenant requests and complaints.
Conduct the handover of property to tenants and fit-outs of commercial and retail space.
Ensure effective resolution of all tenant requests and complaints in call Center, and coordinate with Sales & Leasing for sales and leasing enquiries.
Manage process of rent collection for residential, commercial and retail tenants and oversee renewal of contracts in the case of similar terms (mainly for residential units).
Ensure management of property events and community facilities (e.g. gym, common rooms).
Coordinate with Marketing for advertising and events in properties.
Provide input into asset strategy and design and delivery phases in coordination with Commercial.
Manage all cultural projects and museums (if operation is not transferred to QMA).
Requirements Qualification:
Bachelor's degree in business administration/management, or equivalent is required.
Large site/multisite experience of Grade A Sites.
Must have new site opening experience.
Mixed Use experience is highly desirable/preferably in GCC.
Track record and experience of PM with a focus on revenue generation, tenant/customer relationship management.
Extensive experience in management of properties.
Excellent client relation skills.
Strong conflict resolution/ management skills.
Strong communication and interpersonal skills.
Job Type: Full-time
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