JOB PURPOSE
Lead medium to high complexity projects within the Group, which may be technology, process and/or business driven in order to drive operational efficiencies, revenue growth and/or enhanced customer experience.
GROUP
Group Business Services
JOB FAMILY
Business Operations and Enablement

KEY WORKING RELATIONSHIPS:

1. Line Manager
To influence and inform
Daily
2. Senior Stakeholders
To pass information, substantiate, endorse and receive recommendations
Weekly
3. Project Teams
To manage as per the project requirements throughout the duration of the project
Daily
4. Internal Stakeholders
To exchange information, influence and ensure governance
Ad hoc
5. External Vendors
To manage as required
Daily/Weekly

ACCOUNTABILITIES

1.Continuous Improvement
Identify opportunities to enhance organisational performance taking into account best practice and standards in the business environment, defining the scope, goals and deliverables that support business goals and secure buy in through collaboration with senior management and stakeholders.

2.Project Management and Implementation
Develop full-scale project plans, project management activities, documentations, timelines and milestones using appropriate tools
Direct and manage projects from beginning to end, ensure that projects are delivered within the agreed timelines and budgets
Deploy operational Excellence Lean Six Sigma initiative across ADCB as required
Apply project management methodology and tools to drive large scale change projects in order to achieve the desired result/change.

Train and coach employees in the OE and LSS
methodology and meet all ISO requirements to obtain
and maintain certification, drive the OE culture
throughout the organization
Develop and deliver progress reports, proposals,
requirements, documentations, and presentations in line
with the required standards to meet the needs of
stakeholders.

3. Key Performance Indicators
(KPI) Implementation and
Management
Define, manage and monitor project KPIs and ensure
improved solutions are sustained through the
implementation of KPIs
Conduct post-project reviews including project
performance and improvements as compared to preproject
metrics and market benchmarks in order to
demonstrate the impact and provide the required
information to stakeholders
4. Manage People and Change
Build and maintain relationships with key stakeholders
and continually manage and communicate project
expectations with team members and other stakeholders
to keep them informed and manage their expectations on
the project progress and results
Create and lead the project team effectively towards
fulfilling the various tasks and milestones within a project
to ensure it is delivered as per the agreed plan
Proactively manage changes in project scope, identify
potential crises, and devise contingency plans to ensure
the project remains in line with business requirements
Coach, mentor, and motivate project team members and
influence them to take positive action and accountability
for their assigned work to ensure they are able to deliver
as required
5. Quality Performance
Management
Ensure all ISO requirements are met in order to obtain
certification in line with the requirements of the bank
6. Policies, Processes,
Systems and Procedures
Adhere to all relevant organisational and departmental
policies, processes, standard operating procedures and
instructions so that work is carried out to the required
standard and in a consistent manner while delivering the
required standard of service to customers and
stakeholders
7. Self-Management
Manage self in line with the bank\xe2\x80\x99s people management
policies, procedures, processes and practices to ensure
adherence and to maximise own contribution to business
performance.

8.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience
At least 8 years of experience in project management, preferably in the financial services industry
Experience in handling technology integration and process, re-engineering projects would be an advantage
Minimum Qualifications
Bachelor\xe2\x80\x99s degree from a reputable university
MBA or Master\xe2\x80\x99s degree would be an advantage
Professional Qualifications
A professional project management degree (PMP or Prince 2) would be an advantage.
Lean Six Sigma Black Belt certification
Knowledge and Skills
Strong finance knowledge and capabilities in banking. regulatory framework and implications
Document structuring and story boarding capabilities
Excellent organisational/project management skills working with multiple groups across geographies
Strong understanding of distribution, products, sales management, customer solutions, and banking risks
Excellent verbal and written communication skills
Strong leadership capability, excellent interpersonal skills, multicultural awareness and sensitivity
Creative and open mindset

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