JOB PURPOSE

To support assigned business units in translating their strategy into technology enabled programmes/projects and deliver these within agreed timeframes and standards to ensure business initiator satisfaction levels are met

KEY WORKING RELATIONSHIPS:

1. Internal Stakeholders - To understand requirements, expectations, constraints and priorities, and to communicate progress. To understand strategy, build consensus and resolve any issues. To seek guidance and advisory on project management areas and provide status updates on all project aspects
To resolve any issues

2. Direct Reports - To exchange information, take/provide feedback and provide direction

3. Peers - To get participation in project planning, approvals and delivery. To arrange for quality control and end user verification of delivered application or enhancement.

4. Line Manager - To take direction from and keep updated on all assignments

5. External Vendors - To get participation in planning and delivery

6. IT Function Head - To resolve any issues

7. Procurement, ISD, Finance, CEC Secretariat., SERG , Contracts and Licensing, IT Infrastructure - To get participation in relevant project activities.

8. Group Heads - To report programme progress

ACCOUNTABILITIES:

Programme Management

Support assigned business unit in defining technology programmes, scoping the comprising projects and their prioritisation and lead the programme and project delivery team to ensure these are executed in line with the agreed objectives. Monitor project progress and take corrective actions to ensure projects remain on track and achieve agreed deadlines. Engage and communicate with stakeholders in order to keep them up to date with progress, risks and issues and influence stakeholders in decision making for the benefit of the programme/project. Manage programme/project financials and maintain all programme and project documentation and records to ensure required standards are met.

Relationship Management

Receive change demands from assigned business units and detail and qualify demands with relevant stakeholders to arrive at a feasible disposition: SER, project or major task. Determine and propose alternate ways of fulfilling the demand without initiating a system change and influence stakeholders to remove any bottlenecks in demand qualification or fulfilment to ensure business initiator satisfaction in line with the required standards.

People Management

Manage self and team in line with ADCB\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank\xe2\x80\x99s standards.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank\xe2\x80\x99s required levels of service in all internal and external customer interactions.

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES:

Minimum Experience

At least 5 years of professional experience in technology or Financial Services domain with at least 3 years of experience of independently managing programmes and projects

Minimum Qualifications

Bachelor\xe2\x80\x99s Degree in Computing, Engineering or Business Administration

Professional Qualifications

Project Management Professional (PMP) or Prince Certification

Knowledge and Skills

Programme management
Systems analysis
Bank\xe2\x80\x99s IT systems knowledge
Banking products/services and operations knowledge
Business relationship management
Presentation and influencing skills
Technical documentation
Vendor management
Document Control
Document management
MIS reporting and analysis
IT quality control
Knowledge of enterprise systems
Basic know how of IT Security

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