Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Build something new with a world-class team.
At Genesys, we empower employees to make their mark by entrusting them to make decisions and deliver what they've been hired to do: their very best. With our next-generation AI-powered customer experience solutions, your potential is waiting. Why not you?
About the Role
Genesys is seeking an astute Senior Partner Account Manager to enhance our partner operations within the vibrant GCC & North Africa market (excluding Saudi Arabia, Jordan, Syria and Bahrain).
As a Senior Partner Sales Manager, you will help expand our industry-leading partner ecosystem, with a strong emphasis on AI-driven customer experience (CX) innovation. The Partner team is responsible for opening new routes to market by enabling partners to build, position, and sell customer experience offers that leverage AI at speed and scale, while also strengthening strategic partner relationships.
Major Focus Areas

• AI-Enabled Growth: Drive a business plan that accelerates partner-led sales of Genesys solutions, highlighting the transformative role of AI in customer engagement.
• Support the sales cycle through named partners and opportunities.
• Enable partners strategically by equipping them to attract, develop, and maintain customer relationships across the lifecycle.
• Build preference for Genesys AI-driven customer experience solutions and services within partners' portfolios and sales teams.
• Collaborate with partners on pipeline development, to identify, qualify, and close customer opportunities.
• Strategically expand and recruit partners committed to AI innovation and market differentiation.
• Deliver and execute joint partner business and marketing plans that emphasize AI-led growth.
• Work closely with direct sales teams to provide partner visibility and highlight success stories internally and externally.
• Structure and negotiate partnership agreements that unlock incremental AI value and capabilities.
• Develop detailed operational and go-to-market strategies with partners, incorporating AI as a differentiator in their offerings.

Why Work for Genesys?

• You will drive the business through accurate forecasting and strategic partner planning.
• You will create dynamic sales presentations with industry-leading experts, showcasing how AI transforms customer experience.
• You will gain unique insights into customer strategies and help them harness AI-powered solutions to deliver better business outcomes.
• You will own and grow your territory, collaborating with Genesys colleagues to amplify adoption and success.
• You will demonstrate proven abilities to build relationships with executives, stakeholders, and influencers who are shaping the AI-driven CX landscape.
• Work for a Magic Quadrant leader with a relentless focus on AI innovations.

Qualifications:

• Proven experience communicating, negotiating, and closing with executives and stakeholders.
• Strong understanding of customer and partner needs, with the ability to articulate the value of AI-driven CX solutions.
• Track record of growing pipeline within current and newly recruited partners.
• 7-10+ years of partner sales experience (Cloud or SaaS-based software sales preferred)
• BS/BA degree or equivalent experience.
• Ability to travel up to 50%.
• Fluent English, Arabic and French as a strong plus.

Core competencies:

• Enterprise SaaS sales, co-sell mechanics, pipeline creation.
• Value selling & competitive positioning.
• Executive communication and stakeholder management.
• Programmatic enablement & campaign execution.
• Working knowledge of cloud architectures; data & AI governance helpful.

30/60/90-day plan (expectations):

• 30 days: Partner mapping, current pipeline review, agree joint targets; publish three partner one-pagers for the region.
• 60 days: Complete enablement waves (sales + SE), launch 1-2 joint campaigns, land ?5 deal registrations.
• 90 days: Run first QBRs, show ?3 qualified co-sell opportunities per partner, submit first bookings.

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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