Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region\'s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Team

Careem Express is a vertical within the Careem ecosystem - a startup within a startup. We are responsible for last mile delivery for hundreds of merchants in a variety of industries including e-commerce, food, grocery and other areas. We are a small and passionate team that is building the next big vertical for Careem.

About the Role

The Senior Operations Lead at Careem Express plays a pivotal role in driving operational excellence and efficiency within the organization\'s delivery and logistics operations. This role requires a strategic thinker with a proven track record of managing complex processes, optimizing resources, and fostering collaboration among cross-functional teams. The Senior Operations Lead will be responsible for overseeing and enhancing the end-to-end delivery process, ensuring a seamless and exceptional experience for customers, partners, and stakeholders.

• Fleet Acquisition - plan and acquire optimal number of Captains to ensure healthy metrics
• Vendor Relationship Management - manage existing vendors while identifying strategic partnerships with vendors
• Quality - ensuring Captains adhere to Careem experience standards and improving on the existing SOPs
• Compliance - liaise with the compliance and legal departments to ensure compliance of vendors and Captains
• Industry Knowledge - staying up to date on the on-ground situation of the market and plan ahead accordingly
• Data Analysis - Utilize data-driven insights to identify trends, opportunities, and areas for improvement within the delivery and logistics operations.

What you\'ll need

• 3-5 years of operations and fleet management experience from food aggregator, grocery or on-demand logistics industry
• High ownership - track record of taking initiatives to improve operational processes and metrics
• Basic knowledge of business financials in order to use operations to impact business costs and overall PnL
• Intermediate proficiency in Google Sheets/Excel and able to navigate through business trackers
• Ability to read, create and re analyze data from dashboards
• Target oriented & Problem solver
• Innovative out- of the box thinking
• Energetic and excited about joining a startup environment
• Strong analytical and communication skills (both verbal and written)

Key Metrics for the role

• Active Fleet #s
• Operational Metrics (Reliability, Delivery Times etc.)
• CPO

What we\'ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

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Have you previously worked at Careem? *

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