Job Description

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain

Senior Omnichannel Analyst Role Summary:

role holder is responsible for delivering q-commerce sales & gross margin target through growth strategies within GMG Health & Beauty business division.

:

Align and execute plan for Q.Commerce in line with business expectations and target Manage q-commerce operations in line growth opportunities and collaborate with Q-Commerce partner such as talabat, Instashop, Careem, Deliveroo etc. and onboard new partners where needed Plan & achieve superior sales & margins ensuring superior ROI through campaigns such as CPC, Premium listing etc. Coordinate business review meeting with channel partners to improve brand presence & positioning Evaluate performance against plan and take corrective action for all input and output metrices surrounding product, revenue, traffic, basket size, conversion, pricing gaps, SLAs, Ratings etc. Collaborate with cross-functional teams, including retail operations, planning, category, marketing Ensure Stock Accuracy levels through continuous monitoring, resolution, and process improvement in collaboration with planning, allocation & ICD team Collaborate with finance, planning & marketing team to create promotions/campaign which will drive the top line and also ensure profitability Analyze, review and ensure product listing and content on the platform is up to date and as per market trends Setup and consume reports to review business performance against plan on key areas to be managed Share insights and recommendations to other stakeholders from buying/ planning/Senior management etc. to enable them to take adequate action for growth of business Keep an eye on competition pricing and propose/suggest corrective/strategy action plans

Functional/ Technical Competencies

Familiarity with Marketplace/Q.Commerce channels and their systems (Such as Amazon seller central) Proficiency in tools like Excel, Power BI for performance tracking Analyze and interpret reports to evaluate KPIs like sales, traffic, and conversion Strong understanding of Q.commerce/e-commerce operations, including product management, order fulfillment processes, and inventory management Proficiency in MS Excel & other MS Office suite is a must, as well as advanced skills in data analysis and reporting Excellent communication and interpersonal skills

Experience:

Experience in managing Marketplace/Q. Com channels (Instashop, talabat, Deliveroo etc.) within retail/pharmacy environment * Requires 4+ years of experience in e-commerce /Q.commerce sales, operations or growth