Job Description

The Senior Officer - Vendor Management is responsible for strengthening the organization's supplier ecosystem through governance, relationship management, and performance optimization. This role oversees the vendor lifecycle--from supplier registration, onboarding, and qualification, to performance evaluation and compliance with policies.


The position ensures suppliers meet registration requirements, ethical standards, and quality expectations, supporting strategic sourcing and procurement efficiency. The Senior Officer serves as a subject matter expert in supplier management systems and compliance processes, maintains vendor master data integrity, mentors junior officers, and drives digitalization and process improvement initiatives.

Responsibilities

Vendor Lifecycle Management

Oversee supplier registration, onboarding, qualification, and renewal processes. Lead vendor due diligence and verification with legal, finance, and compliance teams. Manage vendor master data in ERP/supplier management systems for accuracy and completeness. Review and validate supplier documentation against company policies and regulations. Develop vendor segmentation strategies based on risk, spend, and operational criticality. Ensure compliant deactivation or suspension of vendors when necessary.

Supplier Relationship and Performance Management

Build and maintain productive, ethical relationships with key suppliers. Conduct supplier performance reviews and develop scorecards/KPIs. Analyze supplier performance data to identify trends, risks, and improvement opportunities. Facilitate quarterly business review (QBR) meetings with suppliers and stakeholders. Support corrective action plans and supplier development programs. Serve as escalation point for complex vendor issues, ensuring business and compliance alignment.

Governance, Compliance, and Audit Coordination

Ensure adherence to vendor management policies and procurement governance frameworks. Collaborate with audit, legal, and compliance teams for audit readiness. Maintain an auditable vendor document management system. Prepare compliance reports and respond to audit findings. Contribute to vendor risk management frameworks and monitor certifications/licenses.

Reporting, Analysis, and System Administration

Develop and present vendor management dashboards, reports, and analytics. Use ERP systems and tools (Oracle Fusion, Power BI, Excel) for supplier performance insights. Track vendor KPIs, SLAs, and procurement metrics; recommend corrective actions. Participate in system enhancements and automation initiatives. Ensure timely reporting for regulatory, management, and strategy purposes.

Strategic and Operational Support

Collaborate with procurement leads on sourcing strategies and supplier selection. Provide supplier intelligence, benchmarking, and market analysis. Support procurement transformation and digitalization initiatives. Promote sustainability, diversity, and ethical sourcing. Mentor junior team members in vendor management best practices.

Continuous Improvement and Cross-Functional Collaboration

Identify process improvement opportunities and recommend policy enhancements. Lead small-scale vendor management improvement projects. Partner with Finance, Legal, IT, and Operations to streamline processes. Contribute to procurement excellence initiatives through committees and workshops.

Requirements and Skills

Technical Competencies:

Strong understanding of vendor lifecycle processes and supplier evaluation frameworks. Proficiency in ERP systems, supplier databases, and performance monitoring tools. Advanced skills in Microsoft Office 365 (Excel, Word, PowerPoint) and data analysis software. Ability to design and interpret supplier KPIs, scorecards, and audit trails. Knowledge of procurement laws, ethical sourcing standards, and contract compliance.

Behavioral Competencies:

High ethics and integrity in vendor management. Strong analytical, organizational, and problem-solving skills. Excellent interpersonal and communication abilities. Collaborative mindset with leadership potential. Proactive in identifying and resolving supplier and process challenges. Commitment to continuous learning, innovation, and operational excellence.

Education and Qualifications:

Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or related discipline. Master's degree or relevant postgraduate qualification is a plus.

Experience:

Minimum 4 years in vendor management and supplier governance. Experience managing vendor evaluation, onboarding, and performance improvement. Experience with ERP systems (preferably Oracle Fusion) and supplier management portals. Track record in procurement audits, compliance reviews, and process optimization. * Exposure to data-driven decision-making, supplier risk assessment, and engagement frameworks.