MAIN OBJECTIVE OF ROLETo handle daily tasks pertaining to customer/client sales and support services, along with the associated training administration.KEY RESPONSIBILITIES

• Manages all communication with potential leads and existing customers, addressing enquiries via phone, email, and other mediums to drive the entire sales pipeline.
• Provides customers with accurate information regarding available products and services, including explaining product specifications, pricing, and options, assisting in product comparisons, and advising on solutions best match their needs.
• Coordinates purchase agreements and all associated processes, such as handling contract drafting, payments and support to internal and external customers.
• Supports training administration and assists customers/clients in managing disruptions to planned training activities.
• Handles customer/client complaints professionally, listening to and addressing their problems, and suggesting solutions to the Training Business Team (TBT).
• Coordinates customer sales and services processes, including initial response to enquiries, scheduling customer sales meetings, drafting contracts, and managing logistics not directly related to training planning.
• Ensures accurate documentation of customer interactions via the customer relationship management (CRM) software, including generating customer data, managing digital support requests and resolutions, and handling all customer/client related logistics.
• Prepares and presents weekly, monthly, and yearly statistics on leads, sales, post-sales activities, and customer complaints/issues.
• Collects and presents actual customer Net Promoter Scores (NPS) to the Training Business Team (TBT).
• Attends business team meetings to improve communication methods and stay updated on the department\xe2\x80\x99s products and services.
• Maintains up to date customer information, including contact details and preferences, to ensure accuracy and currency of customer data.
• Collaborates closely with other company departments, including sales, marketing, legal, and PR teams, to meet customer/client effectively.
• Liaises with the finance department to facilitate payment processing, refunds, and other customer/client payment related activities.
• Coordinates and oversees projects delegated by the department head or the Training Business Team (TBT).
• Assists various functions within the training department on ad-hoc basis as required.

QUALIFICATIONS REQUIREDMinimum Education Level\xc2\xb7 Bachelor\xe2\x80\x99s Degree (3+ years)Education Specific Requirement (if applicable)\xc2\xb7 Diploma or certification in customer service, sales or administration preferred.Languages\xc2\xb7 Fluent in English (other languages an advantage)EXPERIENCE REQUIREDYears with Qualifications\xc2\xb7 5Professional Experience\xc2\xb7 Work experience in customer service/sales/general business administration.Systems Knowledge (if applicable)\xc2\xb7 MS Office, CRM (Salesforce or equivalent) and management software systemsCORE COMPETENCIES\xc2\xb7 Customer Focus\xc2\xb7 Teamwork\xc2\xb7 Effective Communication\xc2\xb7 Personal Accountability & Commitment to achieve\xc2\xb7 Resilience and Flexibility (Can do attitude)ISR REQUIREMENTSReads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.Warning on Recruitment Fraudflydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.These offers often look legitimate and may include job descriptions, salary, and benefit details.The offers then direct recipients to provide bank account details.Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also neverrefer you to a third party to process applications or visas. Official communications from flydubaiwill only come from an email address ending in @flydubai.com and job opportunities withflydubai are advertised on flydubai\'s websites.If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

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