Company Description

Join the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.



To handle all aspects of property management such as issuance of contracts, contract renewal, break-lease, short-lease extension and termination of contracts for the residential property portfolio in Abu Dhabi, to maintain the optimum occupancy rate and retain high levels of tenant/landlord satisfaction.

Generic Accountability

Team Supervision

• Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
• Promote the organisation\'s values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedures for the assigned team so that all relevant procedural/legislative requirements, are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reductions.

Reporting

• Prepare sectional statements and reports timely and accurately to meet FAB and departmental requirements, policies and quality standards.

Job Specific Accountabilities

• Handle the issuance of contracts, renewal and termination of contracts for the Abu Dhabi property portfolio.
• Ensure the operational PM procedures defined in the Operations Manual are complied with and the appropriate documentation is raised.
• Oversee the connection/disconnection of utilities, water and electricity, and registration for existing properties under management, depending on the status of the contract.
• Undertake registration with Tathweeq for all new projects, or existing properties under management.
• Ensure renewal notifications are issued to individual tenants three months prior to expiry of contracts.
• Handle renewal of contracts, process rent reduction requests, break-lease and short lease extensions as per the procedures outlined in the Operations Manual
• Collect all administration charges pertaining to the issuance, renewal, postponement, ADDC utilities and VAT charges.
• Handle all enquiries from existing tenants relating to property management.
• Receive and log into CMS any service request or complaint from an existing tenant on receipt to ensure service levels are maintained.
• Deliver an engaging and unified customer experience to prospective and existing tenants.
• Critical tenant\'s complaints to be handled immediately.
• Follow up with the companies to settle the VAT amount.
• Follow up with the tenant\'s replace the cheques to be under FAB Properties name after the management transfer to our bank and ensure all data input properly while property take over.
• Liasie/co-ordinate with third party companies (360&Khedima) to issue Tawtheeq contracts for freehold properties and settle the invoices.

Qualifications

Minimum Qualification

• Bachelor\'s degree in Arts (BA) or Sciences (BS) or another related discipline.

Minimum Experience

• Seven years\' relevant experience in the property management or leasing environment in a senior role either in the UAE or global market.

First Abu Dhabi Bank