Job Description

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Technical SME for the technologies listed in the Competency table below.
Handle Medium & Large projects.
Deliver Projects within schedule and budgets.
Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
Adherence to Process, Policies & Procedures
Maintain and acquire Certifications as per Business Requirements for self and team.
Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
Ability to create & review manuals, project & support documents for self and team.
Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective. Ability to inspire confidence in users.
Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
Self-Starter and able to work independently and as part of the team.
Must have excellent cross department communication and adept at building relationships with stakeholders.
CERTIFICATIONS:
CCIE Security
Palo Alto PCNSE
Fortinet NSE 4
Fortinet NSE 7
Aruba Certified Clear Pass Professional
Aruba Certified Switching Associate
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
Strong Knowledge on below Technologies/Concepts:
o Firewall (Cisco, Fortinet, Palo Alto)
o VPN
o AAA
o NAC (Cisco, Aruba)
o Routing & Switching (Cisco, Aruba)
SOFT SKILLS:
MANDATORY

• 1. Strong written and verbal communication and analytical skills
• 2. Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• 3. High Degree of Perseverance.
• 4. Very good Customer handling Skills.
• 5. Can Do attitude.
• 6.Open to learn new technologies.