Job Description

Senior Manager - Facilities Manager
Make a difference every day
Key purpose
The Client has requested the services of a qualified consultancy team to provide advisory / strategic consultancy services during the development stages of a high-profile tourist and luxurious destination located in KSA.
Serco will be delivering consultancy services with regards to the development of an overall Estate Management Operational Strategy (including Facilities Management, Property Management and Asset Management), Service Charge Modelling, Design review from an FM&AM perspective as well the development of the necessary RFPs and assisting the client through the required tender procurement process for eventual appointment of the required service providers for the operational stage. Serco's provision of consultancy services will also extend throughout the operational stage of the project.
Reason for role
In line with the wider group strategy, the contract will be the key catalyst in growing Serco's reputation and involvement in Giga-City Projects. The consultancy team's role is to support the Programme Director in the lead and delivery of Serco's contractual obligations by ensuring the successful implementation of deliverables set forth
Structure and reporting relationship
The Senior Facilities Manager will be reporting directly to the Programme Director but an adaptability to complex matrix project-based work, where functional and operational management may be fluid, is required and expected for the role to lead the wider consultancy team.
Technical and Professional Skills 10 years plus experience in FM field. 5 years plus experience of managing people within an FM environment Experience of coordinating continuous quality improvement programs. Experience of managing multiple teams. Broad and practical experience of the built environment with a mechanical or electrical engineering qualification. Proven experience of Integrated Facilities Management environment including operational delivery on technically and operationally complex building facilities. Management experience within leisure or commercial building facility experience is desirable
Knowledge Demonstrate good leadership, management and interpersonal capability Knowledge of leadership role in a facility management environment Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations. Proven analytical capability and problem-solving skills Negotiation skills Excellent communicator and motivator at multi levels Broad and practical experience of the built environment with a mechanical or electrical engineering qualification. Proven experience of Integrated Facilities Management environment including operational delivery on multiple building facilities. Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations.
Qualifications Holder of a degree in a relevant engineering discipline Qualifications in Facilities Management related disciplines preferred
Key accountabilities Lead in the development of the Facilities Management Strategy of the project which formulates part of the overall Estate Operational Management Strategy of the project including but not limited to: Health, safety and environment. Plant rooms, service rooms, and other utility rooms. Back of House areas, including office space, storage, support rooms etc. Quantify the amount of space required for back of house areas and propose locations for optimization of the facilities management services. Front of house areas, including public access. Facade cleaning and maintenance. Building maintenance units (BMU) and storage. Car parking. Review current CAFM systems available in the market and make recommendations Outlining the facilities management strategy of individual assets Outlining the facilities management master plan and delivery program. Advice and recommendations from a services delivery perspective on all issues raised Review and comment on facilities/asset management aspects of documentation and reports related to the Project Development of specifications with regards to O&M Manuals Assist & support the wider Serco team in the development of Estate Management tender documentation from an FM perspective Providing the required and necessary input with regards to FM expertise & know-how Document and develop expectations of the stakeholders in terms of service levels and facilities management services deliverables that can be drawn or implied from the client's documentation. This position may be required to carry out other tasks from time to time as directed by the Serco Middle East Leadership team.
Additional / special features of the role Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards Ensure security and integrity of all data provided including reporting performance, finance and customer information, reference Serco non-disclosure policy To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
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