At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We\'re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money. We\'re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech. We\xe2\x80\x99re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day. Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries. About the team We are looking for a passionate Senior Manager - Marketplace to take the lead in driving data driven initiatives to bring about improvement in KPIs and build upon future strategy . You will be working closely with the Food Operations team and management to create impact in the markets. It\xe2\x80\x99s a critical role for the success of Careem and includes several dimensions.
What you\'ll do

• Your key responsibilities will include Reliability of service, Retention of captains, Engagement initiatives and budget spend.
• Own the country setup and configurations to optimize customer experience, supply growth and performance.
• Use a data driven approach to analyze the end to end journey from app opening to order completion, and drive initiatives to ensure best marketplace KPIs
• Coordinate with all operations teams to ensure our captain supply acquisition, retention, engagement and customer experience is all intermingling smoothly resulting in the best marketplace health
• We are building multiple networks: restaurants, users and Captains(drivers). You are responsible for quality, performance, reliability and optimization of these.
• You will be responsible to manage a remote team with close coordination to ensure smooth execution of tasks and skills uplift of the team
• Your will be responsible for managing the performance updates with top leadership as well - presenting impact analysis pertinent to actions which brought about improvement

What you\'ll need

• MBA/MS/BS/BBA qualified
• 5-7 years of experience in data driven/ business oriented roles
• SQL and Tableau skills are preferred
• Adept in Excel
• Strong analytical skills
• Strong communication skills
• Self motivated, team player and manager