Senior Manager
Dubai, United Arab Emirates
Job Description
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The role will be accountable for delivering the MAF Global Solutions Human Capital Transformation and establishing a performance culture with continuous improvement.
Standardization of practices with optimization and automation of processes, delivering a technology enabled, data driven portfolio of Hire to Retire Services.
Maintain a productive partnership between the Human capital services tower and the Human capital community in the different OPCOs across all countries.
Develop end to end process metrics to monitor value realization and ensure clear Service Level Agreements and appropriate Key Performance Indicators for measuring client satisfaction.
Role Details – Key Responsibilities and Accountabilities:
- Identify and manage process design and improvement opportunities within HC function in line with
Global Solution’s HC Service Delivery Model in collaboration with all levels of stakeholders and SMEs from the function
- Manage organization in achieving transformation journeys with ownership of the Transformation roadmap for Human Capital
- Design and lead large scale programs across the organization, managing the scope and timelines
effectively
- Build the resource plan to support the future Shared Services vision, balancing the efficiencies of a centralized teams with the local knowledge required to provide effective support. Determine the right resource mix and locations for a "centralized" model
- Work on all adoption management activities globally including Global Solutions SAP Success Factors Stabilization, Operating Model Development and partnerships with Global Solutions Tower Leads
- Ensure that the right quality and quantity of resources are assigned to the process teams to drive the desired outcomes
- Work with OpCo leadership to bring about positive change in the organization. Secure buy in and adoption by key stakeholders and members of relevant functions, as part of the overall change management
- Works in collaboration with the HC Transformation Director, VP of Service Delivery and MD of GR to assess the risks where complex dependencies are associated, demonstrating consideration for the reputation of Global Solutions and safeguarding its stakeholders, by driving end-to-end prioritization.
- Prepares, maintains, and submits clear and concise activity/progress reports and time management
reports to be used with Senior Stakeholders and Leadership.
- Support appropriate changes or updates to policies to establish requirements, authority and
consequences for non-compliance
- Standardize, automate, and optimize processes, technology and data for the Function across the
organization
- Maximize the use of Manager and Employee Self-service and other technologies to reduce the activity volumes within the HR Shared Service Centre
- Work with other Functional and Sub-Function process owners to ensure the process designs integrate as a whole
- Coordinate development, monitoring, and adoption of effective end to end process metrics to drive value realization
- Review and coordinate relevant Service Level Agreements, monitoring delivery to commitments over time
- Drive continuous process improvement and work closely with leads to identify the areas of improvements, standardizations and optimization
- Ensure improvements in customer satisfaction survey
Job Dimension – (e.g., Revenue & Budget size, Sales Volume etc.)
Work across 5 MAF OPCOs (MAF Holding, MAF Retail, MAF Properties, MAF LEC and MAF Lifestyle) covering Human Capital services (Talent acquisition, Total rewards, Talent and organization, Human Capital Digital experience and Learning and Development) with 800 Human Capital people, of which 350 are Global Solutions to build services for more than 45,000 people.
Other Context (if applicable):
Functional/Technical Competencies
- Leadership skills consistent with MAF Leadership Framework
- Deep understanding of emerging trends and shared services leading practices
- Strong project management capabilities and experience managing large, global transformation projects
- Key Executive and Senior Stakeholder’s management
- Superior client service and interpersonal skills
- Strategic and Operational Organizational agility
- Change Leadership, influencing and communication skills
- Ability to operate collaboratively
Personal Characteristics and Required Background:
Skillset (job specific technical skills and behavioral competencies needed)
- Very good knowledge of Hire to Retire processes within BPO/SSC (strong Talent Acquisition and Compensation& Benefits know-how is an asset)
- Very good knowledge of technology driven change
- Practical knowledge of HCM SLAs and workload management
- Time management – ability to focus and get things done in agile manner and know what business is critical; able to deal with conflicting priorities and ambiguity
- Ability to work under pressure to meet deadlines while managing multiple deliverables, demonstrating the ability to ruthlessly and appropriately prioritize
- Strong interpersonal and engagement skills; ability to deal with senior stakeholders throughout the business and able to present information in a clear way to different audiences
- Co-ordination/planning/resource allocation – ability to bring together different people with conflicting schedules/ideas and meet deadlines
- CXO Level Communication and Stakeholder Management
Minimum experience
- 15+ years of general professional experience in the area of Human Capital Transformation including at least 5 years of managerial experience in HC Shared Services
- Experience of working across different sectors (different countries would be preferable)
- Proven experience in global team management (50+ FTE)
- Experience designing and implementing SSC environment
- Experience of working in SAP SuccessFactors environment
Minimum Qualifications/education
- University degree (preferably an MBA)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1422598
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned