Senior Manager, Customer Master Data
Dubai, United Arab Emirates
Job Description
:
Mission:
This role supports the E2E DCR (End to End Digital Customer Relationship) Data management & Operations Director in driving the agenda for E2E DCR and UNIFY Order to Cash stream.
The End-to-End Digital Customer Data Office supports as many as 5 domain data offices and has the responsibility for their respective data Maturity, following the DCAM playbook. Today\xe2\x80\x99s main gaps for the scalability of our Data Offices within E2E DCR are 1) the appropriate mapping and architecture of our data and 2) the lack of an organized and efficient way to access and consume the data from any of the multiple systems it may reside in.
Unify is our business transformation program that brings together Schneider Electric\xe2\x80\x99s business, supply chain and finance processes into 1 coherent, standardized and simplified global set of processes. The program includes all the actions related to the reengineering of our processes through the adoption of SAP S4 HANA public cloud (market standard processes) and hence the adaptation of the required processes to fit this standard, from a data, process, tool, and operating model point of view
Key responsibilities: E2E DCR and UNIFY Collaboration
DCR Data Office Responsibilities
Data tech strategy and implementation
Skills and attributes:
Education
The End-to-End Digital Customer Data Office supports as many as 5 domain data offices and has the responsibility for their respective data Maturity, following the DCAM playbook. Today\xe2\x80\x99s main gaps for the scalability of our Data Offices within E2E DCR are 1) the appropriate mapping and architecture of our data and 2) the lack of an organized and efficient way to access and consume the data from any of the multiple systems it may reside in.
Unify is our business transformation program that brings together Schneider Electric\xe2\x80\x99s business, supply chain and finance processes into 1 coherent, standardized and simplified global set of processes. The program includes all the actions related to the reengineering of our processes through the adoption of SAP S4 HANA public cloud (market standard processes) and hence the adaptation of the required processes to fit this standard, from a data, process, tool, and operating model point of view
Key responsibilities: E2E DCR and UNIFY Collaboration
- Collaborate with multiple streams in UNIFY (Data Team, Order Experience/Order to Cash, Central Governance team, Data Domain owners etc.) to clarify and drive the customer master data agenda required from E2E DCR
- Collaborate with business and data streams in UNIFY to drive data quality agenda for customer master data, by defining and measuring the data quality of each customer data attributes required for UNIFY, to ensure the integrity, accuracy, and reliability of Organization\xe2\x80\x99s customer data
- Lead delivery teams in offshore fulfilment hubs to bring customer data to data lakes/data storages, to execute data profiling and convert the results to actionable insights for UNIFY to take data driven decisions.
- Act as a data and technology leader in customer data, to identify
- The processes in \xe2\x80\x9cOrder to Cash\xe2\x80\x9d stream in UNIFY and the customer data touch points of all these processes in ERP systems
- The customer merge processes within applications includes, but not limited to salesforce bFO, data flow from these applications to ERPs, and measure the impact on UNIFY \xe2\x80\x9cOrder to Cash\xe2\x80\x9d processes
- Implement automated data quality dashboards and recommend processes to improve (if any) the data quality standards in source applications
- Propose the right technology to enhance the scalability, reliability, and accuracy of customer data
- Act as a representative as a decision maker from E2E DCR in all strategic, solutioning discussions and steering committees pertaining to customer master data for UNIFY.
DCR Data Office Responsibilities
- Set the strategic vision and plans for the Customer Master Data from DCR Data Office
- Cascade and adapt the customer data strategy and vision to all relevant teams including, but not limited to data domain offices
- Clearly communicate strategy, agenda, priorities, ways of working to senior leaders, unit members and relevant stakeholders in the domain data offices
- Re-configure/Hire/Elevate resources to build the virtual delivery pool for DCR (e.g. tapping into the distributed resources)
- Establish
- Convergence: standardization of data problem solving, data, tech, people practices and adoption of common language and change management
- Cross-leverage: leveraging data assets, tech assets, tools and processes from across business functions and establishing global benchmarks)
- Collaboration: build the right organizational structure and governance to share knowledge and scale
- Initiate data capability building and change management through workshops
- Set-up or leverage current communities of practice (data governance, master data management) for value cross-pollination
Data tech strategy and implementation
- Support the definition and implementation of the data strategy, in relation with the Data Governance franchise model
- Work closely with Enterprise IT (IDS), Data Governance and AI platform teams to ensure the DCR needs are integrated into their roadmap and delivered against
- Set-up governance to define and gate-check milestones for all data initiatives
- Act as the data investigator for new use cases related to customer; helping to identify the right data assets that support new business needs, bringing innovation, and assessing & prioritizing among new use cases across domains, geos, LoBs
- Drive the customer data agenda through orchestration of the entire data management & operations delivery pipeline process - Streamlining ideation, creation & consumption lifecycle across business problems
- Review the use case masterplan and collaborate with the CAST team to map the data needs and their availability
- Establish a structured framework for the data operations lifecycle (Charters, Gantt, Squad, Governance, Milestones etc.)
- Set up squads for the delivery of data operations needs through the different existing capability hubs
- Measure, align on, and track the impact of the deliveries
Skills and attributes:
- 10+ years of experience in the data field (Data Engineering/Data Science/Data Product Management)
- Expertise in driving the strategy, vision, mission of data, but not limited to customer data
- Knowledge in at least one Master Data Management Solution (MDM) on a larger scale \xe2\x80\x93 Reltio is a plus
- Understanding of Data Architectures and modelling techniques, as well as driving the customer data north star vision by collaborating with different application teams, departments, and geographies
- Experience working on customer data quality improvements frameworks
- Experience working in at least one ERP implementation in SAP is a plus
- Understanding of global customer data privacy and security guidelines and practices
- Demonstrated ability to work on a diverse scope of projects requiring detailed analysis, creative/practical problem solving, and solution design
- Fluent understanding of the data and technical architecture of complex application landscape
- Excellent interpersonal skills, strong verbal and written communication skills, attention to details, and intuitive storytelling ability
- Excellent problem-solving, organizational, and analytical skills with the ability to make high-velocity decisions quickly and based on data, industry trends and stakeholder feedback
- Confidence, engaging leader, able to communicate a vision and bring people along on the journey
- Pro-active problem solver with an ability to take initiative and have a strong sense of ownership over shaping and executing upon our analytics transformation initiatives
- A \xe2\x80\x98change agent\xe2\x80\x99 attitude, constantly pushing for new opportunities, more efficient processes, and new perspectives
Education
- Bachelor\xe2\x80\x99s Degree in Computer Science/equivalent to this job area from a reputed educational institution
- Any certifications related to above mentioned job area is a plus
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it\'s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company\'s future.
\xe2\x80\x9cWe are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.\xe2\x80\x9d
Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
#LI-IR1 Qualifications:
Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
#LI-IR1 Qualifications:
About Our Company:
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
\xe2\x82\xac25.7bn global revenue
\xe2\x82\xac25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1598782
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned