Job Description

Job Title Senior Manager

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Employment Type: Full Time Permanent Role
Purpose of the role:
The Contingent Workforce team is a critical part of PwC Consulting business and plays a crucial role in enabling the business to respond and pivot quickly to meet client and project demands.
The job holder of this role needs to be a seasoned Operations professional as well as change agent responsible for a team that partners across Consulting LoS to proactively support Contingent Worker needs, oversee CW vendor relationships, and partner with internal stakeholders on policy, budgeting, reporting, supplier management, sourcing and escalations. The ideal candidate is someone who can collaboratively evolve our Contingent Workforce strategy with passion and deep acumen for process excellence and change management.
The job holder will be responsible for building and maintaining relationships with Engagement Managers and supporting the full lifecycle of the requisition process including requisition intake, business case review, sourcing management, onboarding, worker assignment management, time, and expense management, offboarding and reporting.
Contribute to the Contingent Workforce strategy formulation as required by Leadership in alignment with the strategic and operational objectives of the business
Conduct research on industry practices, help analyze and suggest reasonable and optimized subcontracting models to improve service delivery qualities with better cost control
Partner with internal cross-functional partners and business leaders to ensure the Subcontracting model suits business needs and includes location strategy, contingency planning, linked to business demand and is audit ready.
Identify top skills/demand for bulk buys; focus on larger volume demand strategy vs one-off need .
Operations & Continuous Process Improvements
Manage and oversee end-to-end CW operations and processes for receiving business requirements, review & due diligence of demands shared by business, securing approvals, sourcing, contracting, onboarding, and monitoring of contingent workers and vendor partners.
Address inquiries and escalations from the business that come through regarding contingent workers
In partnership with HC, business, and procurement, identify, define, build and deploy process improvement initiatives and optimization projects to reduce manual touchpoints and ensure continuous process and experience improvements
Develop and maintain CW processes for business support and internal team-facing process/procedures/content
Reporting, Analytics & Performance
Develop and implement reports and dashboards to ensure accurate CW reporting to Leadership on a regular basis
Manage performance against SLAs and report on metrics to the key stakeholders in the business
Collaborate with Business, Procurement and other stakeholders on Vendor identification, optimization, negotiations and management.
Nurture successful vendor relationships with Contingent Workforce staffing agencies, Direct Subcontractors and other third party vendors.
Lead contract consolidation efforts with staffing agency partners including but not limited to contract renegotiations, and Requests for Quotes (RFQ) and/or Requests for Proposals (RFP)
Monitor performance against contract SLA's, invoicing and supplier compliance tracking.
Compliance & Governance, Risk Management
Develop and oversee vendor governance & compliance practices within the CW processes and operations to limit legal exposure to the firm
Deploy risk management strategies to manage risk across different types of contingent workforce solutions and third party vendors
Team Management
Lead the Contingent Workforce team and provide necessary guidance to ensure the organization, process, and model proactively evolves to meet emergent business needs through the implementation of technology-driven solutions.
Manage and align the CW team on daily CW issues and requests, and delegate accordingly
Key Requirements:
Bachelor's degree with a minimum of 10 years' of combined experience in project management, recruitment, staffing, contingent labor space, and procurement. Preference of experience in staffing, procurement or HR.
Program management experience to include leading, planning, organizing and implementing analysis of program service levels, quality and vendor metrics, driving special projects designed to maximize efficiency and improve quality.
Demonstrated experience identifying trends, analyzing complex information, recognizing best practices, making recommendations
Ability to deliver through others and work as one team with internal and external partners and costs.
Ability to see the 'big' picture and capable of thinking beyond the immediate area of responsibility.
Ability to work under pressure and agility to flex within a changing environment.
Ability to develop customer relationships with various internal functions at all levels of the organization
Knowledge about the professional services industry.
Experience with a Vendor Management System (e.g., FinancialForce, Beeline)
Change management, process management, and negotiation skills
Strong verbal and written communication skills
Data analysis, analytical, and problem-solving skills

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