Senior Manager Client Services, Quality Assurance & Control
Muscat, Oman
Job Description
Job Objective Lead Support team in providing full support for WBG team, customers & other department within the bank to ensure smooth transaction processing and positive customer experience.
Responsibilities:
Processing CAC reports and close discrepancy:
- Receive weekly reports from CAC, sent email to customer, call for fowl up for missing documents and expired. Once we receive the documents from the customer Verify and submitted to CAC for update. WBG Support keeps all documents in customer files.
- Deferrals report.
- Past due.
- Customer insurance report.
- Audited financial.
- Covenants tracking report.
- Joint Registration over vehicles.
- Mortgage letters for ROP, MOH and other ministry.
Monitoring & preparing TAT report:
- Maintain Dashboard related to proposals submitted to Risk and Sharia, including present status and the timelines.
- Maintain Dashboard related to Offer Letters or \xe2\x80\x9cFOL\xe2\x80\x9d, coordinate with CAC to ensure timely submission of documentations to Relationship Managers for further execution by client. This should be after thorough checking of draft FOL and financing documentation prepared by CAC, in order to ensure that the same are in line with the approval terms and Sharia guidelines, Bank & CBO regulations etc.
- To manage relationship with CAC and Centralized Operations for financing documentation and/or any related financing transactions to ensure quick TAT.
Managing & processing WBG accounts initiation:
- Ensuring smooth Opening new A/C process (receive from form the customer, check all document in place e.g. CR,ID copies ,Passport+ Visa copy for exp, OCCI,FATCA,
- Authority & indemnity form, CDD, KYC and board resolution letter) verify all document and signatures then prepare check list, register in excel sheet then handover to operation department to open the A/C once A/C is open we inform the customer.
- Attending to requests to open additional A/C and different currency.
- Maintaining correct account information system including adding signature/delete signature/ Change phone numbers/ Change the company name/ Request a check book (Check all documents in place verify and handover to ops Dept.)
- Processing corporate internet banking applications.
- Processing Account statement requests.
- Processing Balance Confirmation request for external Auditors.
- Answering all WBG customer requests (e.g. A/C balance enquiry)
- Issuing account opening letter for customers.
Processing WBG customer Transfer:
- Processing daily WSB transfers e.g. (Local+ International ,FX transfer, Salaries SWIFT
- Receive request from the customer.
- Call back the customer to confirm the transfer.
- Verify the customer signature and available balance in the A/C.
- Take rate from Treasury.
- Hand over to payment to proceed the transfer.
- WBG support sent SWIFT to customer.
Processing & Maintaining facility Documents for WSB customers:
- Subsequent to financing approval, coordinate with CAC to ensure timely submission of documentations. This should be after thoroughly checking of Facility Offer Letters and financing documentation prepared by CAC, in order to ensure that the same are in line with the approval terms guidelines, coordinating with legal approval , Subsequent to execution of the agreements, to check the documents and if compliant to provide the same to CAC for uploading financing facilities.
- Murabaha and WBI requests are first receive from the customers and subsequently after verifying the limits availability, covenants compliance and signatures authentication, these are submitted to CAC or operations for further processing. Further processing may involve getting the LPO & DO, Murabha docs signed from supplier and client respectively.
Processing Guarantee:
- Processing initiation of Tender Guarantee/ Bid Bond + Performance Bond Guarantee +Payment Guarantee+ Advance Payment Guarantee( against cash margin )
- Receive request from TF dept. and all branches.
- Verify the customer signature and available balance in the A/C.
- Send memo for approval and bank charges attached with 6 month customer A/C statement and customer request.
- After approval sent request to CAC and TF to load limit.
Maintaining compliance reports:
- Maintaining compliance quarterly reports and Quarterly Progress Report (\xe2\x80\x9cQPR\xe2\x80\x9d).
Act as initial contact point & call Agent for WBG:
- Answer all enquires of WSB customers and branches by emails and telephone.
Maintaining Customer files for WSB:
- One of the important element is to effectively maintain customer files which should be ready all the time for CBO or Internal audit, there are daily approvals which are filed. Each file may have at least 20 sets of documents if not less.
Supervise and monitor all Support staff and functions:
- To exhibit leadership to the WSB support team in performing assigned support tasks.
- To supervise Wholesale banking Support staff as well as coordinates and allocate work proportionately to Support staff.
- To provide team management, coaching and counselling; planning, monitoring, implementing & enforcing policies and procedures for Support staff.
- To ensure Support team\xe2\x80\x99s smooth coordination with other departments including Operations, Sharia, Credit Admin and Risk, for completing the transaction formalities to ensure excellent customer service and turnaround time.
- To understand and be fully aware of the Bank\xe2\x80\x99s products offered including corporate liability, asset, treasury, investment and other relevant WSB products and services; and to be able to communicate this understanding to the existing and prospective clients.
- Should be able to attend to new/existing Corporate Customers referred by branches, call center or as walk-in clients and handle and explain to client\xe2\x80\x99s corporate account opening, financing etc. documentation/processing requirements.
Other tasks:
- To provide other support as and when assigned and required by GM/Heads /RM
- We are also the focal point in CBO audits & external and internal audit
Job Location
Muscat
Relevant Experience in Years
9 Years
Required Qualification
- Bachelor Degree in Banking Science, Finance, and Accounting or in any business related field.
Special Certification
Any Other Relevant Information
Technical Skills
- Microsoft Office - Intermediary level
- English Language - Intermediary level
- Analytical Skills
- Coaching Skills
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Job Detail
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Job IdJD1528800
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMuscat, Oman
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EducationNot mentioned