Job Description

Job Title Senior Manager, Catering

Description

Synopsis

Its an exciting time to work for Etihad Airways; weve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation.

With a diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihad is always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation.

If youre a catering performance expert a, who would like to bring your expertise to a dynamic environment we invite you to apply.

As Senior Manager, Catering Performance you will be responsible for shaping the future of the airline in terms of catering (food and beverage) for guest experience across HUB & network. You will lead the performance of the catering operations, catering product, and budget as agreed in the yearly budget process. You will take great pride in ensuring clear F&B quality standards and measurements are set.

Accountabilities

• Lead guest experience catering across HUB & worldwide for in-flight services & lounge catering. Manage all pricing and budgeting, hygiene and halal compliance, and 24/7 catering operations.
• Lead a team of Managers across Inventory & logistics, Commercial Pricing and Catering HUB & Network Operations.
• Co-defines the catering strategy. Set & meet targets through the development of standards, tracking and monitoring caterer performance, and regular auditing.
• Analyse allocation of costs to processes (full cost approach & budget management) to prioritize and target cost-saving/service & quality initiatives.
• Assess current equipment utilization, forecast future requirements (including product and equipment volumes) to provide recommendations including area schedules for all functions.
• Develop and track relevant KPIs to steer Etihad Airways Catering operations and administration.
• Direct the activities of the Catering Operations Planning Department, analyzing workflow, establishing priorities, developing standards, and creating a team with strength that works together to complete and share all tasks equally.
• Devise & implement measurement tools for monitoring performance with respect to the business plan (PowerBi). Analyze daily output demand profiles for each product and service. Review and improve the functionality of catering contracts and ensure a consistent standard approach is followed across all stakeholders. Assess existing and forecast flight schedules to plan menu cycles including procurement approach.

Education & Experience

• An industry leader with vast and diverse experience spanning 8 years of which 5 years of the experience is in senior roles having managed similar divisional accountabilities.
• Airline or large-scale production facility catering experience essential
• Technology enabler in enhancing Catering operations efficiencies
• Bachelor's degree preferred (Minimum Required)
• Leadership and management of large teams to deliver key programs of work and projects
• Excellent client-facing and internal communication skills

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit etihad.com

COVID-19 UPDATE: The health and safety of our communitiesincluding our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

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