Job Description

:
Capacity & Labor Optimization
Conduct throughput and capacity analysis across attractions, F&B, and retail.
Model demand-based labor plans, including cross-utilization strategies.
Analyze guest flow and design improvements for queue systems and touchpoint efficiency.
Performance Monitoring & Decision Support
Track and analyze operational KPIs: throughput, guest satisfaction, spend-per-cap, staffing ratios, etc.
Support scenario planning and simulations for key business decisions (e.g., extended hours, seasonal impacts).
Develop and maintain dashboards and reporting tools for senior leadership.
Integrated Operational Planning
Maintain the integrated operating calendar across functions (rides, entertainment, F&B, retail, maintenance.
Support planning for seasonal operations, peak days, and special events.
Collaborate with HR and Ops to optimize staffing models based on guest patterns and forecasts.
Operational Efficiency & Continuous Improvement
Identify operational bottlenecks and lead cross-functional improvement initiatives.
Apply Lean Six Sigma or other structured methodologies to enhance service delivery and resource utilization.
Monitor the impact of changes and support business case development.
Data & Analytics
Design and implement data collection methods (manual observations, sensor tech, POS, RFID).
Conduct root cause analyses of operational issues.
Translate data into actionable insights to drive operational excellence and guest experience enhancements.
Support adhoc optimization projects as well as optimized design for operational efficiency, including existing assets as well as new developments and expansions
Top skills needed

• Bachelor's degree in Industrial Engineering, Business Analytics, Operations Management, Engineering, or a related quantitative field.
• 5-7 years of experience in operations planning, business analytics, industrial engineering, or operations management in complex, high-volume environments (e.g., attractions, hospitality, retail, airports).
• Strong analytical and problem-solving skills, with experience in data modeling, forecasting, and operational analysis.
• Proficiency in Excel, Power BI or Tableau, or similar tools for data analysis and visualization.
• Solid understanding of capacity planning, labor modeling, and process improvement techniques (e.g., Lean Six Sigma).
• Experience building and maintaining performance dashboards, scenario models, and business cases.
• Excellent communication and presentation skills; ability to translate complex data into actionable insights.
• Comfortable working cross-functionally and influencing stakeholders without direct authority.