Company Description

IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, C\xc3\xb4te d\xe2\x80\x99Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit:



Purpose

The Senior Manager, Billing oversees and directs the day-to-day operations of the billing system, ensuring services work reliably and securely, and leads technical experts that maintain and develop the system, respond to help desk escalations, and monitor system stability and performance.

Key Roles and Responsibilities

• Provide oversight and management to the Application team to deliver requisite services.
• Act as a focal point for communicating related system problems within the department(s) and collaborate with other teams and vendors on changes, fixes, and updates.
• Manage the release process for applications which includes effective department wide and end user communication.
• Collaborate with the team on application architecture design and decision-making.
• Manage testing scripts and identify opportunities for improvements.
• Set and measure performance and behaviour objectives and provide regular one-on-one feedback to all members of the team.
• Monitor for irregularities and performance issues and assess system data and error logs, along with user reports, to determine areas for improvement or repair.
• Manage upgrades as required and agreed with broader IT team and wider business units.
• Manage service desk escalations.
• Coordinate with the Demand Management/Delivery Program for any new project delivery.
• Work with the ERP Change Manager to follow the change management/ control framework.
• Manage relationship with vendor and vendor partner for detailed technical support as required.
• Assess requests from business, interpret and provide functional requirement to the vendor.
• Carry out Impact Assessments.
• Manage Billing System activities in the ERP change management process.
• Manage Billing System activities of Infrastructure change management (security, patching, server sizing/resources).
• Billing System Release Management
• Approve releases (weigh downtime vs benefit and risks)
• CAB submissions and attendance
• Triage issues encountered by the business, perform root cause analysis on issues and propose solutions.
• Manage defects, incidents, and support requests with vendor.
• Manage activities around IT general controls, SOX compliance, e.g., Quarterly recovery testing, SOX control evidence.
• Managing the request for estimates and implementation & testing of CRs.
• Manage the collation of audit details required from the vendor.
• Escalation and investigation of incidents.
• Prioritisation of work among billing support team.
• CRs - approval of new & temp instances for special projects.

Competencies

• Excellent consulting skills.
• Excellent client management and business literacy skills.
• Strong conflict management skills.
• Strong interpersonal and negotiation skills.
• Excellent verbal and written communication skills.
• Develop strong trusting relationships to gain support and achieve results. Effectively envision, develop, and implement new strategies to address competitive, complex business issues. Manage multiple business units in multiple locations.
• Manage multiple conflicting priorities.
• Ability to understand issues domestically and internationally and communicate effectively with clients.
• Be flexible and available to interact with employees at all levels. Be self-directed and motivated.
• Take initiative to identify and anticipate client needs and make recommendations for implementation.
• Ability to travel when necessary to other global IHS offices.

Qualifications

Education

• BSc/BA in Computer Science, Engineering or a related field.

Experience

• 5+ Years experience as IT Operation Manager or IT Application Manager.
• Experience in the billing module.
• Knowledge of enterprise applications.
• Hands-on experience with system administration.

Knowledge, Skills and Abilities

• Developing Talent
• Innovation
• Accountability
• Interpersonal skills
• Teamwork
• Analytical thinking
• Planning and optimizing
• Drive for results

Additional Information

Organizational Competencies
Customer Focus - People demonstrating this competency understand & exceed our customers\xe2\x80\x99 needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.

IHS Towers