• The ideal candidate should demonstrate proficiency in and handle the following areas:
• 2nd Level Infrastructure Key Responsibilities:

-Managing and maintaining Servers and virtualization, including installation, configuration, and troubleshooting.
- Managing and maintaining Networks (LAN/WAN/Wi-Fi/Firewalls), including installation, configuration, and troubleshooting.
- Managing and maintaining Microsoft services, including Office365, MS Azure, Active Directory, DNS, DHCP NTP configuration and troubleshooting.
- Managing and maintaining datacentre related operations for Data backup, restoration, NAS/SAN storage and connectivity.
- Administration and maintaining Windows and Linux Operating systems including installation, configuration, patching, and troubleshooting.
- Monitoring and optimizing network and servers\xe2\x80\x99 performance and addressing connectivity or performance issues.
- Collaborating with vendors and application teams to resolve systems and infrastructure issues.
- Managing and maintaining corporate accounts authentication services such as LDAP, SAML, SSO.

• 1st Level IT Support Key Responsibilities:

- Providing prompt and effective support to end-users via phone, email, or ticketing system.
Resolving end-users\xe2\x80\x99 hardware, software, and network-related issues promptly.
- Managing, maintaining, and providing support related to printers, meeting rooms, video conferencing systems, IP Telephony and door access.
- Managing and maintaining end-users\xe2\x80\x99 computers, printers, and accessories, including purchasing, provision, configuration, maintenance, and assets tracking.
- Documenting support interactions and escalating unresolved issues, as necessary.
- Provide on-site and remote support for end-users and engineers whenever.
- Managing and maintaining end-users\xe2\x80\x99 related domain accounts, licenses and software. Key Skillsets:

• Excellent communication skills and customer service orientation.
• Strong troubleshooting skills for software, hardware, and network problems.
• Proficiency in Servers (Windows, Linux) and VMWare virtualization administration, troubleshooting and their monitoring tools.
• Proficiency in Networks administration routing, switching, wireless and firewalls.
• Proficiency in remote access VPN for users and site-site IPSec tunnelling.
• Proficiency in SAML, LDAP and SSO, preferably with \xe2\x80\x9cKeycloak\xe2\x80\x9d software.
• Proficiency in NAS storages and files sharing.
• Proficiency in backup operations for servers, data, and replication.
• Proficiency in Microsoft services including Office365, Exchange online, Azure AD and MS Teams.
• Proficiency in IP Telephony solutions.
• Proficiency in troubleshooting and fixing hardware issue in computers (laptops, Desktops) and printers.
• Proficiency in windows operating systems, support, software, and connectivity.
• Proficiency in handling end-users\xe2\x80\x99 IT support requests and issues.
• Understanding of cybersecurity best practices and system security measures.
• Understanding of cloud IaaS operations.
• SAN Storages mainly Pure Storage.
• Understanding of Email gateways and mail flow.

Job Types: Full-time, Permanent Salary: AED6,000.00 - AED7,000.00 per month Application Question(s):

• If Selected, Are you ready to join Immediately ?

Experience:

• Technical Support: 7 years (Required)

Language:

• English (Required)
• Hindi (Required)