Job Description

Key Responsibilities:

Technical Support & Troubleshooting

Provide advanced technical support for hardware, software, and network issues. Act as an escalation point for complex technical problems unresolved by junior staff.

System Administration

Monitor, maintain, and upgrade IT systems, servers, and networks. Ensure system performance, reliability, and security.

User Support & Training

Assist end-users with technical issues via phone, email, or in person. Provide training sessions or materials for staff on software and systems use.

Incident & Problem Management

Manage and document incidents, service requests, and resolutions using a ticketing system. Analyze recurring problems and recommend long-term solutions.

IT Infrastructure Management

Participate in the design, implementation, and maintenance of network infrastructure. Oversee configuration and installation of hardware and software.

Security & Compliance

Ensure systems are secure and comply with internal and external regulations. Perform regular audits, backups, and updates.

Project Coordination

Lead or assist in IT projects including deployments, upgrades, and migrations. Coordinate with vendors and other departments to meet project goals.

Documentation & Reporting

Maintain detailed documentation of IT systems, configurations, procedures, and changes. Generate regular reports on system performance and incident resolution.

Mentorship & Leadership

Guide and mentor junior IT staff, providing training and performance feedback. Assist in developing IT support standards and best practices.

Vendor & Asset Management

Liaise with IT vendors for procurement, warranty claims, and service contracts. Track and manage IT inventory and assets.

Senior IT Specialist - Key Requirements

Education

: Bachelor's degree in Computer Science, IT, or related field.

Experience

: 5+ years in IT support, systems administration, or a similar role.

Technical Skills

: Network configuration & troubleshooting (LAN/WAN/Wi-Fi). Server management (Windows/Linux). IT security practices and tools. Backup & recovery systems. Cloud services (e.g., AWS, Azure) experience is a plus.

Certifications

: CompTIA, Microsoft (MCSA/MCSE), Cisco (CCNA/CCNP) preferred.

Soft Skills

: Strong problem-solving and analytical thinking. Ability to manage projects and work independently. Excellent communication and teamwork skills.
Job Type: Full-time