Job Description

Job Title:

IT Specialist.

Key Responsibilities:

System Setup & Configuration

Install and configure PCs, laptops, and software applications. Set up printers, scanners, and other office devices. Perform system updates, backups, and basic troubleshooting.

Phone & Extension Management

Configure phone extensions and VoIP systems. Maintain call logs and coordinate with service providers. Troubleshoot phone and communication issues.

Email Management

Create and manage staff email accounts. Handle password resets, access configurations, and storage management. Ensure email compliance and proper usage.

Group Communication

Manage internal communication platforms like WhatsApp and Teams. Update user access and ensure proper group usage. Support internal team coordination.

Equipment & Asset Management

Issue, track, and recover laptops, phones, and other IT equipment. Maintain inventory logs and repair records.

CRM & System Support

Provide access, training, and troubleshooting support for CRM systems. Ensure proper use and confidentiality of organizational data.

Documentation & Inventory

Maintain records of IT assets, software licenses, and logs. Support onboarding and offboarding processes for staff. Manage IT consumables.

Security & Compliance

Enforce password policies, firewall settings, and antivirus protection. Monitor system access and data security. Ensure compliance with company and regulatory standards.

Network & Internet

Maintain Wi-Fi and LAN connections. Monitor network performance and troubleshoot connectivity issues. Ensure secure and stable internet access across the organization.

Skills & Competencies:

Strong technical knowledge of hardware, software, and networking. Problem-solving and troubleshooting skills. Ability to manage multiple tasks and prioritize effectively. Good communication skills for user support and coordination. Awareness of cybersecurity and data protection practices.

Experience & Qualifications:

Bachelor's degree in IT, Computer Science, or related field (preferred). Previous experience in IT support or systems administration. Familiarity with CRM, VoIP systems, and office productivity tools.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month