Job Description

Senior IT Operations & Automation Engineer (M365, Cloud, APIs, Dashboards)

Location
Dubai (on-site)

Employment Type
Full-time

About the Role

We are looking for a highly skilled Internal IT Operations & Automation Engineer to take full ownership of our internal IT landscape and continuously improve it through automation, dashboards, and API-driven integrations.

This is not a helpdesk-only role. You will run our IT operations, but also actively build internal tools, dashboards, and system connections to support management, sales, logistics, and operations.

You will work directly with management and have real decision-making authority.

Core Responsibilities

IT Operations Ownership

Full administration of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune) User lifecycle management (onboarding, offboarding, permissions) Endpoint and device management (Windows, laptops, security policies) Backup monitoring, restore testing, and documentation Basic firewall, network, and security operations Internal 1st and 2nd level IT support
Automation & Technical Expansion

Build and maintain internal dashboards (KPIs, system status, user metrics) Work with APIs to connect systems (CRM, ERP, shop systems, internal tools) Automate recurring processes (user provisioning, reporting, data syncs) Design lightweight internal tools to reduce manual work Support cloud infrastructure (AWS or similar) together with external specialists
Monitoring & Documentation

Create transparent system and business dashboards for management Maintain clean IT and system documentation Ensure scalability, stability, and security of all systems
Technical Skill Requirements

Must-Have

Strong Microsoft 365 administration experience Solid Windows Server and networking fundamentals Experience with dashboards (Power BI, Looker, Grafana, custom dashboards or similar) Experience working with APIs (REST, JSON, authentication, webhooks) Ability to automate workflows and processes Strong understanding of IT security fundamentals Structured, ownership-driven working style
Nice-to-Have

AWS or cloud infrastructure experience Experience with ERP, CRM, or e-commerce system integrations Scripting experience (Python, PowerShell, JavaScript or similar) Experience with monitoring tools and logging systems Experience supporting data-driven management decisions
What This Role Is Not

Not a pure helpdesk role Not a junior administrator position Not a developer-only role Not a passive ticket processor
You will actively shape systems, automation, and visibility.

Who You Are

You think in systems and processes, not just tickets You enjoy building dashboards and automation that management actually uses You are comfortable working close to leadership You prefer ownership over bureaucracy You can communicate technical topics clearly and directly
Experience Level

4+ years professional experience in IT operations, automation, or systems engineering Proven hands-on experience, not theoretical knowledge
What We Offer

High level of responsibility and autonomy Direct access to management and decision-makers Real technical challenges beyond standard IT support Scalable environment with cloud and automation focus Competitive salary based on experience Long-term role with growth potential
Job Type: Full-time