Job Description

Urgently required for an automobile spare parts trading company dealing in European Trucks & Trailer Parts based in jebel ali dubai male Senior I.T Support Engineer . He should have minimum of 5 years of working experience in a reputed MNC company . He should have sound knowledge of JavaScript Boot / MySQL / Python / DevOps / Linux / Digital Marketing / Networking .

Responsibilities:

Provide advanced technical support to customers via phone, email, and chat. Diagnose and resolve complex technical issues efficiently. Document support processes and maintain accurate records of customer interactions. Collaborate with engineering teams to convey customer feedback and improve product quality. Lead technical training sessions and provide mentorship to junior support engineers. Develop troubleshooting procedures and technical guidelines to optimize support capabilities. Ensure timely resolution of customer issues in alignment with company SLAs. Participate in on-call rotations to provide 24/7 support coverage.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in a technical support role, with at least 2 years in a senior capacity. Expertise in diagnosing and resolving technical issues across various platforms. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience with support ticketing systems and CRM software.

Skills:

Technical Troubleshooting. Customer Relationship Management (CRM). Networking Concepts (TCP/IP, DNS, VPN). Operating Systems (Windows, Linux, macOS). Database Management (SQL, NoSQL). Scripting and Automation (Python, Bash). Cloud Services (AWS, Azure, Google Cloud). Virtualization Technologies (VMware, Hyper-V).


Excellent salary and career growth.