Job Description

Overview

**This position will be physically located in Kuwait in support of LOGCAP**

Under the direction of the Sr. Director, Community Services, provides direct Management of assigned personnel and support activities for the ASG-KU Army Health Clinic (USAHC), Troops Medical Center (TMC), Dental Clinics, Behavioral Health, Physical Therapy and Nutrition & Wellness center by coordinating Patient Registration & Appointments, Medical Logistics, Pharmaceutical Supply support, Courier Services and Host Nation Referrals.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

+ Manages the operational performance of the Health Services Administrations, Patient Registrations & Appointments, Referral Management, Medical Logistics, Class VIII Pharmacy Support and provide support to the ASG-KU Government Staff at Camp Arifjan and Camp Buehring.

+ Ensure that performance work statements and standards are in compliance with Government policies and regulations.

+ Develop, implement, refine and inspects policies, procedures and file.

+ Develops updates and maintains sections Internal Standard Operating Procedures, Work Instructions and other document control.

+ Oversees the initiation preparation, and maintenance of military personnel medical and dental records in accordance with Army regulation. Maintain strict accountability of all Medical and Dental records.

+ Reviews work in progress and assure accurate results and to assess quality and quantity produced by employees.

+ Perform periodic chart review, flags omissions, and refers them to the provider concerned for clarify of inconsistent data and resolution.

+ Evaluate subordinate staff, comparing objectives and achievements in assessment; coaches' employees in process improvements.

+ Monitors established work schedules and assignments for staff, according to workload, space and equipment availability.

+ Ensures functional area specific training designed to improve operational capabilities, employee performance and job competency are complete.

+ Confers with CSD Sr. Director on confidential matters (personnel actions, supervisory reports, etc.) in accordance with Vectrus policies.

+ Interfaces with designated Government Representatives (CORs) and other contractor elements to assure smooth operations and compliance with government directives, standards and needs.

+ Support the Community Services Director with the following: subcontractor teammate oversight; human resources; creating a positive environment that is fair, inclusive, and ethical; inspire and motivate employees by recognizing achievement; counsel, coach and mentor.

+ Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any Medical location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.

+ Performs other duties as required and directed by Vectrus Sr. Management.

Qualifications

+ MATERIAL & EQUIPMENT DIRECTLY USED:

+ Personal computer, laptops, scanners, printers, faxes, other network equipment and other general office equipment.

+ WORKING ENVIRONMENT:

+ Work is generally office environment. However, duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures - up to 130 degrees in the summer months. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Must comply with all Fire, Safety and post policies. Normal work week is 48 hours, but must be able to work overtime or nights as required; to include, holidays.

+ PHYSICAL ACTIVITIES:

+ Work may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents.

+ MINIMUM QUALIFICATIONS:

+ Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.

+ Applicant should have knowledge of legal requirements for medical/dental records. They must have working knowledge of US Army Health Care Facilities and Operations. Must understand Privacy Act of 1974 and HIPAA guidelines. Applicant must have an associate degree or Higher. Coursework in medical coding and billing, transcription and computer applications, medical ethics, business communication and general office skills, health-care management preferred. Work experience may substitute education, on a year for year basis.

+ Clearance/License:

+ A valid driver's license and the ability to obtain a U.S. Government Motor Vehicle Operator's License and Kuwait Driver's License are required.

+ Must be able to obtain and maintain NAC-I.

+ Must be able to maintain USG Network access & Smart card privilege(s).

+ Experience:

+ Must have experience in health care facilities and operations. Applicant must have minimum Five (5) years customer-service experience. Should have two (2) year managerial experience which demonstrates the ability to analyze problems, to identify significant factors, gather pertinent data, and recognize solutions. Requires specialized knowledge of the basic principles and practices related to the management of health care delivery systems. Requires certain basic knowledges, skills and abilities:

+ knowledge of missions, organizations, programs, and requirements of health care delivery systems in general and in the country at large;

+ knowledge of the unique characteristics of the specific health care delivery system served;

+ familiarity with regulations and standards of various regulatory and credentialing groups and ability to reconcile contradictory requirements in preparing staff recommendations and/or in coordinating clinical and administrative services;

+ familiarity with government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement;

+ recognition of the different functions and motivations of various employees and groups in the health care delivery system and ability to communicate effectively with each in order to gather information, present recommendations, and coordinate services;

+ ability to analyze problems and present both written and oral recommendations taking into full consideration the wide range of factors and requirements which affect the management of the health care delivery system.

+ Skills:

+ Applicant must be able to work effectively with all levels of employees, including top, middle and supervisory levels of management. Applicant must be able to work independently. Applicant requires basic planning, organizing, and problem solving skills. Require excellent oral and written communication skills in English. Requires analytical skills, including the ability to extract, compile and analyze data. Applicant must be knowledgeable in MS Office software application such as Word, Excel and Access. They must be able to handle company information with confidentiality and discretion. Requires the ability, on occasion, to make presentations and inform through workshops, instruction, or other media.

+ SUPERVISORY/BUDGET RESPONSIBILITIES:

+ Serves as the EVMS/CAM

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.