Job Description

Senior CX Performance Specialist - Compensation - Dubai, UAE
Position Overview
Talabat is hiring a Senior CX Performance Specialist - Compensation in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data-driven insights to balance customer satisfaction with cost efficiency.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Consumer Service
Function: Customer Support / Client Care
Salary: 14000-17000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Provide data insights to support CX Operations and Policy teams in refining compensation strategies
• Analyze customer compensation behavior, identifying patterns of misuse or anomalies
• Conduct A/B testing and impact analysis on policy changes and compensation initiatives
• Quantify business impact of compensation programs on retention, frequency, and cost efficiency
• Track and report CX and compensation KPIs in weekly and monthly reviews
• Build and maintain dashboards for real-time visibility into compensation performance
• Ensure transparency of metrics across regions, highlighting risks and improvement opportunities
• Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies
• Support development of business cases and policy updates for compensation initiatives
• Deliver clear and actionable recommendations for balancing customer experience with financial goals

Candidate Requirements

• Bachelor's or Master's degree in Business, Data Analytics, Economics, Statistics, or related field
• Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles
• Advanced proficiency in Excel with experience handling large datasets
• Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred
• Familiarity with CX or financial performance metrics including refunds, retention, and order frequency
• Strong analytical and problem-solving skills with ability to turn data into actionable insights
• High attention to detail with ability to identify trends and anomalies in customer behavior
• Strong communication skills to present findings to non-technical stakeholders
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment

Why Join Us

• Opportunity to influence customer compensation strategies in one of the region's leading platforms
• Competitive compensation with Talabat credit, healthcare, and gym membership
• Work in a dynamic, multicultural environment with exposure to cross-functional projects
• Career growth supported by training and development opportunities
• Collaborative workspace with wellness rooms, rooftop views, and modern facilities

About the Company
Talabat, headquartered in Dubai, UAE, is the Middle East's leading on-demand food and quick commerce platform and a member of Delivery Hero Group. Since 2004, Talabat has expanded across eight countries, connecting millions of customers with restaurants, groceries, and local shops. Delivery Hero, listed on the Frankfurt Stock Exchange, operates in more than 70 countries worldwide. Together, Talabat and Delivery Hero continue to innovate in customer experience, compensation strategies, and digital commerce across the region.
Job Title Senior CX Performance Specialist - Compensation - Dubai, UAE
Senior CX Performance Specialist - Compensation - Dubai, UAE
Position Overview
Talabat is hiring a Senior CX Performance Specialist - Compensation in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data-driven insights to balance customer satisfaction with cost efficiency.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Consumer Service
Function: Customer Support / Client Care
Salary: 14000-17000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Provide data insights to support CX Operations and Policy teams in refining compensation strategies
• Analyze customer compensation behavior, identifying patterns of misuse or anomalies
• Conduct A/B testing and impact analysis on policy changes and compensation initiatives
• Quantify business impact of compensation programs on retention, frequency, and cost efficiency
• Track and report CX and compensation KPIs in weekly and monthly reviews
• Build and maintain dashboards for real-time visibility into compensation performance
• Ensure transparency of metrics across regions, highlighting risks and improvement opportunities
• Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies
• Support development of business cases and policy updates for compensation initiatives
• Deliver clear and actionable recommendations for balancing customer experience with financial goals

Candidate Requirements

• Bachelor's or Master's degree in Business, Data Analytics, Economics, Statistics, or related field
• Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles
• Advanced proficiency in Excel with experience handling large datasets
• Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred
• Familiarity with CX or financial performance metrics including refunds, retention, and order frequency
• Strong analytical and problem-solving skills with ability to turn data into actionable insights
• High attention to detail with ability to identify trends and anomalies in customer behavior
• Strong communication skills to present findings to non-technical stakeholders
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment

Why Join Us

• Opportunity to influence customer compensation strategies in one of the region's leading platforms
• Competitive compensation with Talabat credit, healthcare, and gym membership
• Work in a dynamic, multicultural environment with exposure to cross-functional projects
• Career growth supported by training and development opportunities
• Collaborative workspace with wellness rooms, rooftop views, and modern facilities

About the Company
Talabat, headquartered in Dubai, UAE, is the Middle East's leading on-demand food and quick commerce platform and a member of Delivery Hero Group. Since 2004, Talabat has expanded across eight countries, connecting millions of customers with restaurants, groceries, and local shops. Delivery Hero, listed on the Frankfurt Stock Exchange, operates in more than 70 countries worldwide. Together, Talabat and Delivery Hero continue to innovate in customer experience, compensation strategies, and digital commerce across the region.
Post Details
Job Start Date 1970-01-01
Salary from 14000.00
Salary to 17000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required