Senior Customer Success Manager
Dubai, United Arab Emirates
Job Description
In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must.
So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of our world. To do so we\'ve built a Data-as-a-Service solution that does exactly that across the lifecycle of a trade.
Our solution aggregates data from hundreds of sources including radar and satellite imagery as well as logistics, governmental, shipping databases and more. Intelligently connecting the dots across fragmented information landscapes, we bring to our clients a unique, real-time understanding of the trades happening all over the world, by giving them access to live information about the movement of cargos, the availability of vessels as well as commodity storage.
To support this endeavor, we have teams in more than 9 countries and 11 key locations (Brussels, Paris, London, Athens, Vienna, Rostock, Hy\xc3\xa8res, Dubai, Singapore, Houston and New York). With individuals of various backgrounds, diverse skills, and international experiences, being global & inclusive is in our DNA!
You will help customers in MEA region achieve their goals, and this is only possible by understanding the users\xe2\x80\x99 needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!
So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of our world. To do so we\'ve built a Data-as-a-Service solution that does exactly that across the lifecycle of a trade.
Our solution aggregates data from hundreds of sources including radar and satellite imagery as well as logistics, governmental, shipping databases and more. Intelligently connecting the dots across fragmented information landscapes, we bring to our clients a unique, real-time understanding of the trades happening all over the world, by giving them access to live information about the movement of cargos, the availability of vessels as well as commodity storage.
To support this endeavor, we have teams in more than 9 countries and 11 key locations (Brussels, Paris, London, Athens, Vienna, Rostock, Hy\xc3\xa8res, Dubai, Singapore, Houston and New York). With individuals of various backgrounds, diverse skills, and international experiences, being global & inclusive is in our DNA!
You will help customers in MEA region achieve their goals, and this is only possible by understanding the users\xe2\x80\x99 needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!
Your missions will include:
You\xe2\x80\x99ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs. To enable the client to use the solution at its maximum potential, you\xe2\x80\x99ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering.
You are or have...
Our values
You\xe2\x80\x99ll get to work in a truly global environment, with more than 30 nationalities speaking more than 15 languages.
Our People Pledge
Don\xe2\x80\x99t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don\xe2\x80\x99t match 100% of the job requirements. Don\xe2\x80\x99t let the confidence gap stand in your way, we\xe2\x80\x99d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice
To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients- Coach users to be experts on our terminal, Excel add-in, API and data integration.
- Help the commercial teams uncover upsell/cross-sell opportunities based on clients\xe2\x80\x99 needs.
- Proactively align client\xe2\x80\x99s goals with Kpler\xe2\x80\x99s
- Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);
- Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date;
You\xe2\x80\x99ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs. To enable the client to use the solution at its maximum potential, you\xe2\x80\x99ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering.
You are or have...
- You have +4 years experience as a customer success manager preferably in energy, commodity markets, shipping, or working for a data provider, and have worked with CRM tools;
- You are comfortable with data and understand its relevance
- Ideally have experience with programming languages like Python or R;
- You are client-focused, capable of adapting to the customers\xe2\x80\x99 needs and have strong communication skills
- You are driven and self-disciplined. You can work in autonomy without much guidance and thrive in a fast-paced, ever-changing environments
- You are a critical thinker with attention to details and a problem solver capable of constantly producing and curating support content
- You are also a team player, quick learner, and able to work with short deadlines across different tasks.
- You are methodical, analytical and good at prioritizing, the nature of this role involves dealing with multiple stakeholders and projects simultaneously
- You enjoy finding solutions, improving processes and is good at knowledge transfer
- You genuinely care about your clients and take ownership of projects, and keeps an eye on long term goals
Our values
Be humble - We always place the interests of the collective before your own.- Respect and care for others - We make every person feel comfortable in their own beliefs, decisions, and perspectives.
- Take responsibility - We take ownership of our actions.
- Act with integrity -We are honest and transparent in all your dealings.
- Be bold - We push the boundaries in order to improve and grow.
You\xe2\x80\x99ll get to work in a truly global environment, with more than 30 nationalities speaking more than 15 languages.
Our People Pledge
Don\xe2\x80\x99t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don\xe2\x80\x99t match 100% of the job requirements. Don\xe2\x80\x99t let the confidence gap stand in your way, we\xe2\x80\x99d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice
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Job Detail
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Job IdJD1589187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned