Job Description

This position will report to MENA Credit Head to support the North Africa business operations and organization to drive cash performance. The position is responsible for managing / support the credit and collection activities of a portfolio of customer accounts to enhance cash flow, minimize credit risk exposure and limit bad debts losses for Export counties, Algeria & Egypt.

Manage portfolio of customer accounts, working closely with sales to meet past due and DSO targets. Follow IMEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts. Apply policy & procedures for collections, credit hold and credit risk to meet cash targets.

Responsibilities: Establish and ensure monthly collection goals are integrated with total MENA goals and targets flow to individual collectors. Develop the skills of direct reports including technical, writing and management skills. Implement strategies and deploy resources to meet collection targets and objectives. Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies and integration of other functional disciplines. Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships. Act as Escalation Leader for financial and customer issues Ensure team and individual goals on past due improvement are achieved. Participate in Customer Visits Monitor & escalate defined uncollectable accounts; Manage National Legal and Collection Agency Portfolios Lead & support business AR specific policies, processes and improvement projects Drive regular involvement of Regional, Market and National Sales management in regular status of portfolios. Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers. Ensure collection processes are documented and followed in compliance with SOX requirements. Develop succession planning for team, identifying training requirements and milestone targets Support internal and external audits as required. Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.

Basic Qualifications

Strong verbal and written communication in English & French. Business experience in leading others. Previous experience in collections or customer facing role. Robust competency in Microsoft Excel, Word Knowledge in working with database applications and ERP systems e.g. SAP, iScala Ability to influence internally with key stakeholders and externally with customers

Preferred Qualifications University degree +5 years of business experience in collections Ability to influence without authority. Knowledge in working with database applications, Scala, SAP, Sage, Get Paid High level proficiency in Microsoft Word, Excel, and Power point. Excellent communication skills

Skills & Competencies: Self -motivated; Assertive Proven record of meeting deadlines Process-orientation with customer focus Time management, organization, and prioritization skills Ability to apply judgment in problem solving Ability to ask probing questions to obtain necessary information

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