Job Description

Job Category: Administration
Responsibilities:
Collaborate with clinical departments to gather requirements and translate them into system configurations that improve clinical workflows and patient outcomes.
Lead the planning, testing, deployment, and support of new features, modules, and upgrades for clinical systems, ensuring minimal disruption to healthcare delivery.
Configure, maintain, and troubleshoot applications such as HIS, EMR, LIS, RIS, and PACS in collaboration with vendors and internal IT teams.
Perform detailed gap analyses and workflow studies to optimize system usability and ensure alignment with best practices in healthcare IT.
Act as the subject matter expert for clinical systems, providing guidance during project planning, implementation, and system lifecycle management.
Monitor system performance, proactively resolve issues, and apply system enhancements or fixes in a timely and structured manner.
Develop and maintain user manuals, training materials, and system documentation to support adoption and knowledge sharing.
Provide second-line support for application-related incidents, resolving escalations and ensuring timely communication with clinical users.
Conduct regular audits and quality checks to ensure data integrity, system security, and compliance with healthcare regulations and accreditation standards.
Participate in the design of system reports and dashboards to support clinical decision-making and regulatory reporting.
Assist in planning and executing change management initiatives related to new system deployments or process changes.
Liaise with application vendors and consultants to resolve issues, coordinate upgrades, and evaluate new product features.
Mentor and train junior analysts or application specialists within the team.
Support integration efforts between clinical systems and other platforms such as ERP, billing, and laboratory systems.
Qualifications:
Bachelor's degree in Healthcare Informatics, Computer Science, Nursing, Biomedical Engineering, or a related field.
Certifications in clinical applications such as HIS/EMR (e.g., Cerner, Epic, TrakCare) are preferred.
Certification in healthcare IT standards (e.g., HL7, FHIR) is a plus.
ITIL or project management certifications (e.g., PMP) are advantageous.
Report building and dashboarding
Healthcare quality and accreditation
System performance tuning
Experience
6+ years of experience in healthcare IT with a focus on clinical systems.

Skills Required