Senior Beneficiary Engagement Officer
Ajman, United Arab Emirates
Job Description
Job Title: Senior Beneficiary Engagement Officer
Emiratization program (Exclusively for UAE National)
Job Code: JPC-5464
Location: Ajman, Dubai, Sharjah, Fujairah, Ras Al Khaimah, Umm Al Quwain (UAE)
Experience: 3 5 years relevant experience
Industry: Governmental Social Services
Language: Arabic & English
Key Responsibilities
- Develop and implement strategies to enhance beneficiary engagement and satisfaction.
- Manage communication channels to ensure prompt, professional handling of beneficiary requests and feedback.
- Conduct regular satisfaction assessments and prepare analytical reports for management review.
- Coordinate with internal teams to resolve concerns and improve overall service delivery.
- Ensure compliance with policies, regulations, and service excellence standards.
- Mentor and support junior engagement officers to drive continuous improvement.
- Bachelor's Degree in Business Administration, Public Relations, Communication, or related field.
- 3 5 years of experience in beneficiary engagement, customer experience, or public relations (preferably in government or semi-government sectors).
- Proficiency in Microsoft Office and CRM systems.
- Service-oriented, with the ability to handle confidential information professionally.
Skills Required
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Job Detail
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Job IdJD2074665
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAjman, United Arab Emirates
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EducationNot mentioned