Senior Beneficiary Engagement Officer

Ajman, United Arab Emirates

Job Description

Job Title: Senior Beneficiary Engagement Officer
Emiratization program (Exclusively for UAE National)
Job Code: JPC-5464
Location: Ajman, Dubai, Sharjah, Fujairah, Ras Al Khaimah, Umm Al Quwain (UAE)
Experience: 3 5 years relevant experience
Industry: Governmental Social Services
Language: Arabic & English
Key Responsibilities

  • Develop and implement strategies to enhance beneficiary engagement and satisfaction.
  • Manage communication channels to ensure prompt, professional handling of beneficiary requests and feedback.
  • Conduct regular satisfaction assessments and prepare analytical reports for management review.
  • Coordinate with internal teams to resolve concerns and improve overall service delivery.
  • Ensure compliance with policies, regulations, and service excellence standards.
  • Mentor and support junior engagement officers to drive continuous improvement.
Requirements
  • Bachelor's Degree in Business Administration, Public Relations, Communication, or related field.
  • 3 5 years of experience in beneficiary engagement, customer experience, or public relations (preferably in government or semi-government sectors).
  • Proficiency in Microsoft Office and CRM systems.
  • Service-oriented, with the ability to handle confidential information professionally.

Skills Required

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Job Detail

  • Job Id
    JD2074665
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ajman, United Arab Emirates
  • Education
    Not mentioned