Description

Job Number 23214765
Job Category Food and Beverage & Culinary
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARYJOB SUMMARY

Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

SCOPE /BUSINESS CONTEXT

• A Full Time positionbased at Al Maha Desert Resort and Spa, The Luxury Collection.
• Number of Direct Reports- 02
• Titles of Direct Reports - Team Leader, Restaurant Manager

CANDIDATE PROFILEExperience:

• At least 2 year of related work experience in five star hotel.

• Team Work

Skills and Knowledge

• Customer Service Orientation
• Diversity Relations
• Interpersonal Skills
• English Language Proficiency
• Listening
• Applied Reading

Education or Certification

• High school diploma or equivalent
• Bartender Certificate

SPECIFIC DUTIESThe following are specific responsibilities and contributions critical to the successful performance of the position:

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Notify management of maintenance repairs issues.
• Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
• Assist your and other departments when needed to ensure optimum service to guests.
• Follow property key policies, including checking out and returning keys to appropriate departments.

Assists Management

• Ensure staff is working together as a team to ensure optimum service to guests.
• Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

• Thank every guest upon departure and wish them a fond farewell.

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Check with captain or supervisor before leaving at end of shift.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Complete bottle transfer slips and distribute accurately.

Beverage/Coffee Cart

• Inspect the cleanliness and presentation all china, glass, and silver prior to use.
• Drain, clean, and fill ice bin.

Cash/Bank Handling

• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Process all payment methods in accordance with Accounting procedures and policies.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Count bank at end of shift.

Steps of Service

• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures.

Wine/Sommelier

• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Communicate last call at designated closing time to guests.
• Check quality and set up designated bar stock and supplies by using checklist.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

Stock and Supplies

• Check quality and quantity of all stock and supplies using checklist.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe\'s most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination\'s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination\'s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

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