Job Description

Job Purpose Summary:

The incumbent will be responsible for timely attendance to outward and inward remittance investigations related to the Group's retail and corporate clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place to ensure smooth working and minimum escalations due to negligence or non prioritization.


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been clearedfor initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions. Implements KPI's and best practices for Senior Associate, Investigations role. Perform a daily check on all received queries swift/email to ensure that nothing is left unattended on a particular day. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

Provide adequate and efficient remittance processing services to internal customers (viz. QNB domestic branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels. To assist customers in all their queries on Bank's product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required

C. Internal (Processes, Products, Regulatory):

Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations. Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard. Constantly strive to reduce the outstanding enquiries related to remittance transactions Ensure all queries received during the day are attended to and that follow up and escalations and done accurately and in a timely manner and that any pending items are identified and promptly attended to on the following day. Ensure that all open Reconciliation items and attended to each day Ensure that all emails are accurately and timely responded to each day with escalations if required Ensure that all transactions done as a result of investigations are properly supported with documents and approvals Maintain adequate documentation on each case with respect to the investigation process in line with the policy/ procedures and pertinent regulatory requirements.

D. Learning & Knowledge:

Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 2 years of relevant experience, preferably within a highly rated international bank

Required Special Skills:Good oral and written communication skills in English and Arabic (preferred). Knowledge of the remittance rules/ regulations including pertinent regulatory directives (including AML rules/ regulations) and related best practices. Professional attitude and demeanor. Effective team player and efficient worker. Has an eye for detail. * Computer literacy and knowledge in MS Office and banking applications.