Job Description

Job Purpose Summary:

The incumbent will provide support in the Issuance Unit for credit & debit cards by completing the daily operations in line with the Group's procedures in addition to generating daily activity reports.


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Ensure Operations and Issuance Unit runs as an efficient processing centre, in terms of service delivery and operational risk management. Implements KPI's and best practices for Senior Associate, Cards Issuance role. Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

Build and maintain strong and effective relationship with the all other related units to achieve Group's goals. Provide timely and accurate information to the external and internal auditors when required. To assist customers in all their queries on Bank's product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

Provide round the clock customer and authorization services to ensure a smooth run of electronic based banking services. Extract daily reports concerning the issuing, modification, cancellation requests and transactions for Debit/ Credit cards for monitoring purposes. Follow up on pending issuing cases of all applications, by informing the Supervisor, Issuance. Perform the issuance of debit/ credit cards in accordance with the Group's procedures. Efficiently handle the card dispatch process, postproduction in order to ensure timely deliveries to customers within the agreed turn around times. Receive, check the applications, perform data entry, generate PINs, and ensure Card embossing and encoding. Ensure compliance with all legal and regulatory pronouncements and recommend/ apply industry best practices concerning cards. Ensure all practices within the unit comply with the Group's procedures and more specifically, the compliance related ones.

D. Learning & Knowledge:

Constantly research industry best practices in order to enhance service and to improve security. Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 2 years of relevant experience, preferably within a highly rated international bank

Required Special Skills:Excellent/ Good oral and written communication skills (including report writing) in English and Arabic. Ability to make decisions and follow through with initiatives. Computer skills (MS Office and bank applications). Good problem solving skills. Organized & Sharp in the thinking style. * Good analytical skills.