Job Description

The Senior Analyst - Shipping Solutions & Operations will lead the delivery and ongoing support of shipping systems and automation solutions in line with agreed system design, enterprise architecture and security standards. The role is responsible for ensuring the stability, enhancement and effective use of shipping applications while coordinating multiple vendors and internal stakeholders.
This position acts as a key bridge between shipping operations, trading, finance and IT, ensuring that shipping systems support front-to-back business processes efficiently and reliably.
Key Accountabilities
Shipping Systems Operations & Support
Own day-to-day support of the Shipping system, including:
Defect and incident management
Interface and data flow monitoring
Maintenance of reference and static data
User access and role management
Support business users in understanding shipping system functionality and its interaction with related systems, including trading platforms (e.g. Endur) and ERP systems (e.g. SAP).
Automation, Reporting & Data
Maintain and enhance custom reporting solutions within the shipping system, using SQL Server or similar platforms.
Support existing reports and develop new reports in line with evolving business requirements.
Vendor & Stakeholder Management
Coordinate activities with shipping system vendors and system integrators to ensure timely and high-quality delivery of enhancements and support services.
Act as the primary interface between vendors and internal teams, including trading, CTRM and finance systems.
Change Management & Solution Delivery
Engage regularly with business stakeholders to define, prioritise and manage change requests.
Translate business requirements into clear functional specifications and solution designs.
Manage the full change lifecycle, including:
Impact assessment and gap analysis
Business process mapping and blueprinting
Functional specification preparation
UAT planning and execution
Training material and user documentation
Testing & Release Management
Monitor System Testing and Integration Testing in coordination with system integrators and internal teams.
Plan, organise and control User Acceptance Testing (UAT) in close collaboration with business users.
Ensure system enhancements are delivered in line with agreed functional specifications and business expectations.
Infrastructure & Environment Coordination
Coordinate with infrastructure teams on technical environment activities, including:
Production patch deployments
Test environment setup and refresh
Server maintenance and system availability
Generic Accountabilities
Supervision
Plan, supervise and coordinate activities within the assigned area to meet functional objectives.
Support onboarding and development of new team members to ensure effective contribution to team goals.
Budget & Cost Awareness
Provide input into departmental budget preparation.
Monitor costs and highlight significant variances to support effective cost control.
Policies, Systems & Processes
Implement approved policies, processes and standards to ensure consistent and efficient execution of activities.
Performance Management
Contribute to the achievement of departmental performance objectives through reliable system delivery and support.
Innovation & Continuous Improvement
Identify and implement improvements to tools, systems and processes to enhance operational efficiency and service quality.
Align solutions with best practices and relevant industry standards.
Reporting
Provide input into regular progress and performance reports for management, highlighting key risks, issues and improvement opportunities.

Skills Required