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Invoicing/Receipting

• Perform invoicing / billing / receipting activities and support the team leader in supervising the team members with their respective tasks.
• Support team lead in reviewing any invoice adjustments, credit and debit memo issuance, reversals, write-offs, conditional discounts & waivers, receipt allocation, fund transfers, customer refunds.
• Seek advice on exceptions and advise the internal users for any process, document and technical issues that may stop the invoicing process flow.
• Adhere to invoicing and receipting controls in place and comply with policies & procedures to reduce the risk of miss/under/over billings & revenue leakage, delayed payment allocation and misallocation.
• Ensure timely and accurate invoicing and receipt recording in regulatory systems i.e. Mollak or TAS.
• Assist in supervising the satellite resources and their activities.
• Ensure that customer statements of accounts are sent on a regular basis and billings are reconciled.

Customer Support

• Perform finance-related handover activities and ensure they are completed by the team on a timely manner.
• Acknowledge and respond to sales SRs, other queries and issues received by customer-facing team and resolved on time.
• Respond to customer refund requests and ensure complete documentations and all required approvals as per validation matrix are in place.

Accuracy & Accounting

• Ensure timely, complete and accurate Invoice processing in accordance with the departmental policies and the generally accepted accounting procedures.
• Contribute to the timely completion of periodic accounting activities and adherence to defined period close.
• Seek guidance for any clarification on accounting, VAT/Tax, DLD/RERA/TAS/Mollak & Bank-related issues & other collection matters that need legal team intervention.
• Work with QA & reconciliation team on any reconciliation, error batch review and clean-up exercises.

Service Delivery & SLA

• Inform team leads for any process, document and technical issues that may stop the process flow.
• Seek support in resolving escalations in coordination with internal and external stakeholders.
• Perform delivery of services for all the service entities as per the defined finance shared service order to cash processes & service level agreements to all our internal customers.
• Ensure closure of Service Requests (SRs) by the team within the agreed SLAs.
• Provide support in period closing activities, schedules, and bank reconciliation activities.

Compliance

• Ensure compliance with defined Invoicing & customer support processes.
• Ensure compliance with accounting, regulatory and auditing standards.
• Support and ensure documentation retention compliance as per requirements and ensure that AML law and AML documents are uploaded into the system.

Team Supervision

• Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to the assigned team to support their overall development.
• Promote the organization\'s values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization.

Policies, Systems, Processes & Procedures

• Follow all relevant O2C departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to the organization\'s values and ethics at all times to support the establishment of a value-driven culture within the organization.
• Participate in fusion implementation, data clean-up & data migration & other BAU projects/initiatives, UATS & change management activities.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet the O2C department requirements, policies, and quality standards.

Minimum Qualification

• Chartered Accountantant with 4 year\'s post qualification experience

Minimum Experience

Experience in the accounting, auditing, or the Accounts Receivable process preferably in the real estate industry.

DAMAC Properties