Job Description

Keyword: Air Conditioning, Refrigeration (Food Freezer & Food Chiller ) Home Appliances, Repair & Maintenance, Repair Technician, Service Technician
Technician - Home Appliances in Dubai - United Arab Emirates
Faisal Ali Juma Technical Services LLC
Al Quoz Ind Area 4th, Dubai
Website: www.fajservices.ae
Location: https://goo.gl/maps/fhWysftYCnojgPYx6 Experience: 5 - 10 yrs. | Opening: 2
Education : Basic - Other(Other), Diploma(Mechanical, Refrigeration & Air conditioning)
Nationality: Any Nationality
Job Purpose and Scope:
To visit customers site for call to diagnose & resolve technical problems to customer satisfaction. Main Job Responsibilities:
Plan visits as per service calls assigned by customer support team

• Call customers for appointment and other related required information
• Keep updating as per the workflow.
• With prior appointment ,visit customer home/site to diagnose & solve technical problems.
• In case spare parts is required, advice customer on the estimated cost & take prior approval/advance payment for placing request for spare parts.
• Responsible to carry vital replace components required to repair the appliances (fridge & freezer, washing machine, dishwasher, cooker, oven, dishwasher etc.. ) & log them on use for purpose.
• Ensure collection of defective parts of appliance under warranty from customers.
• Responsible to raise manual/Tax invoice & collection of payment/submission of the cash to the assigned customer support team member
• Ensuring completion of job closure within defined TAT (Turnaround Time).

Ensure customer place is kept clean/no damage

• To strictly adhere to all procedures and comply with safety, other procedure & policy of the company.

Desired Candidate Profile

• Prefers ITI - Refrigeration & AC / Diploma in Mechanical Engineering
• Around 3 years of experience in technical service/repairing of home appliances
• Good Communication skills
• Ability to identity, trouble shoot and provide solutions to technical problems

Job Types: Contract, Permanent Salary: AED1,800.00 - AED2,200.00 per month Job Types: Full-time, Contract, Job Types: Full-time, Contract
Contract length: 24 months Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)