Job Description

Help AG is looking for a talented and experienced Security Engineer who will have hands-on expertise with Palo Alto and Fortinet firewalls, F5 load balancers, Azure Managed Defender, Microsoft Purview, and TrendMicro Deep Security. The ideal candidate should demonstrate a solid understanding of cybersecurity best practices and industry standards, along with proven experience in managing enterprise-grade security solutions. The role requires the ability to solve problems effectively, maintain strong attention to detail, and communicate clearly with technical and non-technical stakeholders

Responsibilities:

Act as the primary point of contact for managed security control clients, offering expert guidance and support for in-scope technologies. Implement and manage day-to-day firewall operations with a specialization in Palo Alto and Fortinet technologies. Monitor and analyse firewall logs, ensuring the timely detection and resolution of security incidents. Execute operational tasks related to Global Load Balancers and Local Load Balancers for efficient traffic distribution. Conduct regular audits of Web Application Firewalls (WAF), ensuring configurations align with operational needs. Conduct regular security assessments and audits to validate the security controls and compliance of managed clients. Collaborate with internal teams and manage clients to integrate security measures seamlessly into their environments. Provide hands-on support for troubleshooting, configuration adjustments, and optimization of security tools. Stay informed about emerging cybersecurity threats and industry's best practices to proactively address potential risks. Develop and maintain comprehensive documentation related to security configurations, processes, and procedures. Participate in the evaluation and selection of new security technologies and tools to enhance our managed services.

Qualifications & Skills:

Bachelor's degree in computer science, Information Technology, or a related field. Proven operational experience in firewall management using Palo Alto and Fortinet technologies. Hands-on experience in load balancer operations, particularly with F5 technologies. Relevant certifications such as PCNSE, NSE4, F5 Certifications are a plus. Operational knowledge of server security solutions, including TrendMicro and OPSWAT. Operational knowledge of Host based security solutions, including TrendMicro - Deep Security. Operational knowledge of Azure Managed Defender & Microsoft Purview. Should have expert and in-depth knowledge of Complex IP Networks. Familiarity with operational aspects of cybersecurity best practices and industry standards. Proficient in day-to-day operational tasks related to network security and infrastructure. Excellent problem-solving skills with a focus on operational efficiency. Strong communication and collaboration skills to work seamlessly with operational teams. Ability to prioritize operational tasks in a fast-paced environment.

Benefits:

Health insurance with one of the leading global providers for medical insurance. Career progression and growth through challenging projects and work. Employee engagement and wellness campaigns activities throughout the year. Excellent learning and development opportunities. Inclusive and diverse working environment. Flexible/Hybrid working environment. Annual flight tickets to home country. Open door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.



Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.



Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.