The Security Automation Lead is responsible for building & enhancing Help AG Managed Security Services platform to cater to existing & future requirement. Primary goal of this role is to utilize automation for faster provisioning, efficient operations & bring in agility in cyber security incident handling. This role will also significantly contribution to project like \xe2\x80\x98Unicorn\xe2\x80\x99 (Centralise use case management) and \xe2\x80\x98Unify\xe2\x80\x99 (SOAR) in the development and operation. The candidate will build and implement creative solutions to operational problems, including optimizing existing systems, building infrastructure, Capacity and Resilience management, and eliminating work through automation. This role works in conjunction with the Cyber operations, Cyber Defense, Platforms & Architecture and Service Delivery Governance teams to deliver successful outcomes as agreed between Help AG and its Customers.


Responsibilities: \xe2\x9d\x96 The right candidate is both extremely hands on \xe2\x80\x93 technically excellent, with solid engineering principles \xe2\x80\x93 and exhibits strong people managing skills for managing the automation team \xe2\x9d\x96 Automate provisioning of new customer & services across cloud & on-prem environment \xe2\x9d\x96 Develop, improve and extend the centralised automation system to add multiple functional and nonfunctional requirements \xe2\x9d\x96 Provide expertise in Continuous test/integration/deployment of platforms \xe2\x9d\x96 Work extensively on automation of distributed clusters, data pipelines, application onboarding, etc. Infrastructure as code (IaC) principles. \xe2\x9d\x96 The Security Automation Lead acts as a DevSecOps Site Reliability Engineering (SRE) to solve Operational problems by applying engineering practices. \xe2\x9d\x96 The DevSecOps (SRE) creates a bridge between development and operations by applying a Software engineering mindset to system administration topics. \xe2\x9d\x96 The role of automation lead is to enable the broader organization to operate using DevSecOps and Automation principles, toil management, proper alerting, and monitoring, NFR practices by providing a combination of platform, process, and culture direction. \xe2\x9d\x96 Developing and enabling self-service skills capabilities where required \xe2\x9d\x96 Identify challenges of customer security teams, and assist security teams with SOAR best practices \xe2\x9d\x96 Provide inputs to MSS Leadership regarding service development to enhance services and offerings \xe2\x9d\x96 Support Pre-sales, Sales and Business Development of new and existing Services \xe2\x9d\x96 Creation, Optimization and Documentation of processes, procedures, and workflow; Tracking and Reporting of SLAs, KPIs and OLAs \xe2\x9d\x96 Initiate, Support and Manage Incidents, Problems, Issues, Risks and Compliance activities; 24x7 On-call for Critical or Urgent activities as required.
Qualifications:
\xe2\x9d\x96 Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree \xe2\x9d\x96 Overall minimum 8+ years of Site Reliability Engineering, Devsecops, SOAR (FortiSOAR/ PaloAlto XSOAR) and SIEM platform experience including other Cyber Security technologies \xe2\x9d\x96 Exposure to SIEM (Splunk, Sentinel, Qradar, Securonix) systems is strongly preferred. \xe2\x9d\x96 Experience coding a Full Stack application with high level programming language such as Java, Python and shell scripting \xe2\x9d\x96 Strong experience of automation and configuration tools. (Ansible, Chef, Puppet, Jenkins, Terraform etc.) \xe2\x9d\x96 Scripting experience with automating processes and deployments using tools such as scripting (Python, Shell, groovy, bash, perl, powershell). \xe2\x9d\x96 Experience in Agile Scrum teams (i.e., JIRA/Confluence, Jenkins) \xe2\x9d\x96 In depth experience of Windows, Linux administration, including system design, configuration, maintenance, upgrade, and administration. \xe2\x9d\x96 Strong experience with CI/CD pipeline, source code repositories (GIT) and testing framework \xe2\x9d\x96 Proficient in preparation of reports, dashboards, and documentation \xe2\x9d\x96 Excellent Analytical skills, Problem solving / interpersonal / written and verbal communication skills \xe2\x9d\x96 Experience in Incident, Change and Problem management process in a large scale operations \xe2\x9d\x96 Experience working with Container orchestration (preferably Kubernetes) \xe2\x9d\x96 Solid experience and understanding of Managed Security Service delivery. \xe2\x9d\x96 Working Knowledge of Cyber Threats, Threat Actors, TTPs and how to mitigate threats in different contexts (on-prem, cloud, distributed) \xe2\x9d\x96 Active listener; Excellent communication, presentation skills, Customer and Team-focused attitude
Benefits: \xe2\x9d\x96 Health insurance with one of the leading global providers for medical insurance \xe2\x9d\x96 Career progression and growth through challenging projects and work \xe2\x9d\x96 Employee engagement and wellness campaigns activities throughout the year \xe2\x9d\x96 Excellent learning and development opportunities \xe2\x9d\x96 Annual Flights Tickets \xe2\x9d\x96 Inclusive and diverse working environment \xe2\x9d\x96 Flexible/Hybrid working environment \xe2\x9d\x96 Open Door Policy
About Us Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region\'s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.