Perform key reception functions, answering phones and greeting visitors to the office: screen calls and visitors to determine nature of request or problem; refer to appropriate staff member ; take messages; make appointments; take standard information for billing, administrative or other purposes; distribute a variety of written information; answer questions about department, procedures, schedules, events, services, programs. Place calls as requested.
Type a variety of written materials (correspondence, exams, reports, minutes, forms, records, brochures, etc.) from handwritten, taped or typed copy, using standard typewriters and/or computer word processor. Perform some basic editing, layout and printing format design, and similar specialized tasks associated with use of word processing programs.
Photocopy and mimeograph various materials. Collate and distribute as required.
Maintain various department/program records and files.
Process various incoming and outgoing documents.
Perform routine bookkeeping tasks.
Sort and distribute incoming mail. Prepare outgoing mail.
Regularly back-up and assist other staff members with various specialized clerical/technical tasks related to the department's primary function, such as computer data entry and basic data retrieval tasks, form screening/ sorting/coding, and the like.