Job Description

We are looking for a Secretary to manage our front desk on a daily basis receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls.

Duties & Responsibilities:

. Provide reception service in an efficient, professional and courteous manner

. Meet and great visitors and redirect them as appropriate

. Providing support to the administrative functions

. Utilizing available technologies to serve our clients

. Managing Call Center Operations

. Identify customers needs and offer solutions

. Assuring customers satisfaction through maintaining a comfortable and neat reception area that is well organized and equipped with sufficient material, brochures

. Greeting & interacting well with visitors.

. Ensuring a neat, tidy and pleasant appearance of the reception area.

. Maintaining security by following procedures, monitoring logbook & issuing visitors badges.

. Fast, courteous, and knowledgeable customer service and support.

. High quality call script delivery & on target customer conversion.

. Problem solving with positive attitude.

. Excellent relationship building with ability to form a rapport with any customers

Requirements

Skills:

. Having interpersonal skills

. Being able to work with one or more teams

. Having high attention to details

. Being accurate

. Having organization skills

Qualification :

. High School Certificate Experience:

. customer service: 1 year (Preferred)

. Receptionist: 1 year (Preferred).