About Majorel At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We serve customers across the world through our 75,000+ employees based in 41 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.
Job summary The Scrum Master serves as facilitator for agile teams working under the scrum methodology. He is the point person responsible for understanding the big development picture of each sprint. He bridges the needs of product management, sales, marketing, operations, and product development. The scrum master works closely with the product owner to translate epics, stories, and other items on the sprint list into actionable tasks for developers. Scrum masters assign and delegate tasks appropriately, ensuring the team’s work aligns with priorities and the overall schedule and ensuring the team is fully deployed.
Main responsibilities

• Lead the scrum team in using Agile methodology and scrum practices
• Helping the product owner and development team to achieve customer satisfaction
• Lead the scrum and development teams in self-organization
• Remove impediments and coach the scrum team on removing impediments
• Help the scrum and development teams to identify and fill in blanks in the Agile framework
• Resolve conflicts and issues that occur
• Help the scrum team achieve higher levels of scrum maturity
• Support the product owner and provide education where needed

Competencies & professional background Educational Background:

• Engineer degree or Master Degree in Computer Science with a scrum master certification

Technical Skills: (knowledge, experiences, IT tools/software, languages)

• At least 5 years of experience working on a scrum team
• Excellent knowledge with Business Intelligence project methodologies and architecture (Kimball, Inmon)
• Prior experience on a scrum team
• Ability to analyze and think quickly and to resolve conflict
• Knowledgeable in techniques to fill in gaps in the scrum
• Ability to determine what is scrum and what is not
• Experience with successful Agile techniques

Soft Skills:

• Ability to work with and lead a team
• Strong communication, interpersonal and mentoring skills
• Ability to adapt to a changing environment
• Self-motivation and ability to stay focused in the middle of distraction

Does the profile match your CV and are you interested? Please press the apply button below! At Majorel, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.