Job Description

Experience : 7 to 10 Years in SAP ISU CS& CRM
SAP ISU CS/CRM (Customer Service) Functionalities

• Well versed in ISU -Customer Service Base customizing and configuration
• Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
• Hands on configuration Knowledge in following areas:

1. Interaction Center
2. Move-in,
3. Move-out,
4. Service notification,
5. Service work order,
6. Disconnection/Reconnection, etc....

• Expertise Queues(TRFC/QRFC) handling and trouble shooting
• Experienced in SAP IS-U Business Master Data /Technical Master data configuration
• Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS
• Well versed in Functional workflow designed
• Knowledge in web service integration with SAP & in Mobile Application like Fiori etc....
• S/4 HANA Customer Management implementation will be an added advantage.
• Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
• Hand on knowledge in CRM middleware configuration and trouble shooting
• Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
• Experienced in CRM Collection management WEBUI integration
• IC web Client and SAP CRM Integration
• Well versed in base customizing and WEBUI configuration
• Module Expertise in CRM Sales and Service
• Strong change management, business process mapping and re-engineering experience required
• Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
• One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
• Independently be able to work on project requirements in his/her specific work streams with quality deliverables.

Job Type: Full-time