Job Description

About this opportunity!
We are now looking for a Customer Network Support Solution Architect that will deliver support services to our clients. You will be part of a Solution team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies. As a Solution Architect in CS domain at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.
What you will do

  • Have E2E Field responsibility and Solution ownership
  • Do Customer support request handling (CSR) follow up and take a role on complex troubleshooting
  • Analyze problems and identify suitable solutions to these problems
  • Be working on complex troubleshooting, using support tools and according to global support processes and procedures.
  • Be in the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.
  • Identify new business opportunities
  • Developing and maintaining relationships with Customer
  • Actively engage in communication with other engineers for the purpose of knowledge sharing etc
  • Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests.
  • Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.
  • Produce technical aids, guides as service documentation. Generate maintenance bulletins and hazard warnings.
  • Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer
  • Giving guidance in developing Operation & Maintenance instructions
  • Implementation of proactive maintenance procedures
  • Understand and work with Solution Management processes.

You will bring

  • BS or MS in telecommunication or IT.
  • Min 10 -12 years of field experience.
  • Previous work experience at support or integration (Packet Core Systems).
  • Excellent troubleshooting, fault-finding and problem-solving skills
  • Excellent knowledge of call flow scenarios (session & mobility management)
  • Excellent knowledge of packet core systems and architecture (EPC) including Good Knowledge on PC surrounding nodes (CS and/or IMS and/or Radio)
  • Excellent knowledge of packet core Nodes (GGSN, SGSN-MME, PGW/SGW, SAPC/PCRF)
  • Excellent Knowledge on Virtual Systems and Cloud Infrastructure.
  • Good knowledge of UNIX/LINUX
  • Good knowledge of Juniper & Ericsson OS
  • Excellent IP knowledge (Proven External Certifications are plus)
  • Experience of hardware and software installations and upgrades
  • Experience in working on FOA/POC

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
Read about the next steps here For your interview preparation, here are a few “Tips & Tricks” from our recruiters For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G
Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups

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Job Detail

  • Job Id
    JD1422701
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cairo, Egypt
  • Education
    Not mentioned