Job Description

Job Purpose

. To welcome our clients in Aveda Salon and provide the necessary administrative support for the salon department

Job Requirements Education/Certification and Continued Education

. High school qualification

. Administrative qualification

. IT qualification

Years of Experience

. Minimum 1 year of reception experience in a reputable salon or hotel

Essential Roles and Responsibilities Functional Roles and Responsibilities

. Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times

. Provide information to clients relating to services listed in the salon brochure

. Identify the needs of the client by asking questions and appoint requested services

. Handle client questions and concerns effectively and with empathy

. Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary

. Provide efficient and courteous handling of telephone calls

. Manage the appointment system to achieve maximum productivity for each technician

. Record details accurately and clearly to meet the salon requirements

. Provide administrative support for the salon department

. Manage all salon financial transactions regarding clients

. Advise clients accordingly on retail products

. Uphold municipality standards of hygiene and salon policies and procedures

. Build relationships with clients and ensure all technical service is recorded for future reference

. Encourage and inform clients of new trends focusing on upgrading appointments

. Maintain a professional relationship with the clientele

. Manage client retention with Book Back process

. Encourage client referrals to achieve a full day column in line with working days and productivity growth

. Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand

. Perform prep and cleaning of the reception area during working hours to ensure a comfortable environment for the waiting client

. Report to management any concerns in connection with the salon departments and/or client issues requiring attention

. Attend planned trainings as necessary to update skills

. Update by self- learning to be confident within the role

. Guide and supervise new reception staff as needed to support the department

. Inform manager of depleting stocks as per individual technician request

. Perform other role related duties as assigned Schedule: Full-time Shift: Day Job