Job Description

Job Summary:
The Sales Support Officer plays a crucial role in assisting the sales team by managing administrative tasks, coordinating sales activities, and ensuring smooth communication between customers, sales representatives, and other departments. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Administrative Support

• Process sales orders, invoices, and quotations accurately and promptly.
• Maintain and update customer databases, sales records, and CRM systems.
• Prepare and distribute sales reports, presentations, and performance metrics.
• Handle customer inquiries via phone, email, or chat and escalate issues when necessary.

2. Sales Coordination

• Assist the sales team in lead generation, follow-ups, and appointment scheduling.
• Coordinate with logistics, finance, and warehouse teams to ensure timely order fulfillment.
• Track sales activities, monitor pipelines, and provide updates to the sales team.
• Support in preparing sales proposals, contracts, and promotional materials.

3. Customer Service

• Act as a liaison between customers and the sales team to resolve queries and complaints.
• Ensure high customer satisfaction by providing prompt and professional support.
• Follow up with clients for feedback, order confirmations, and payment processing.

4. Documentation & Compliance

• Ensure all sales documents are properly filed and compliant with company policies.
• Assist in processing returns, refunds, and warranty claims as per company guidelines.

5. Team Collaboration

• Work closely with marketing, finance, and operations teams to streamline sales processes.
• Participate in sales meetings and training sessions as required.