Job Description

Job Summary:
The Sales Support Engineer plays a crucial role in bridging the gap between technical solutions and customer needs. This position provides pre-sales and post-sales technical assistance, ensuring customers understand product capabilities and assisting the sales team in closing deals. The ideal candidate has strong technical knowledge, excellent communication skills, and a customer-focused mindset.
Key Responsibilities:
Pre-Sales Support:

• Assist the sales team in technical discussions with customers, including product demonstrations and presentations.
• Understand customer requirements and recommend appropriate solutions.
• Prepare and deliver technical proposals, white papers, and case studies.
• Respond to technical queries from potential clients and address concerns.
• Collaborate with product development teams to align solutions with customer needs.

Post-Sales Support:

• Provide technical assistance during implementation and onboarding.
• Troubleshoot issues and coordinate with engineering teams for resolutions.
• Conduct training sessions for customers on product usage and best practices.
• Gather customer feedback and relay it to product teams for improvements.

Technical & Administrative Tasks:

• Maintain up-to-date knowledge of company products, industry trends, and competitor offerings.
• Create and update technical documentation, FAQs, and user guides.
• Assist in RFP (Request for Proposal) and tender responses.
• Track customer interactions and support requests in CRM systems.

Qualifications & Skills:

• Education: Bachelor's degree in Engineering (Mechanical/Electrical/Computer Science) or related field.
• Experience:
• 2+ years in technical sales, customer support, or a related role.
• Experience in [specific industry, e.g., IT, manufacturing, automation].
• Technical Skills:
• Proficiency in [relevant tools, e.g., CRM software, CAD, ERP systems].
• Strong understanding of [specific products/technologies relevant to the role].
• Soft Skills:
• Excellent communication and presentation skills.
• Problem-solving and analytical thinking.
• Ability to explain complex technical concepts in simple terms.
• Strong teamwork and collaboration abilities.